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All reviews fire pit front desk cinnamon rolls whole foods waffle house small indoor pool hot and cold items nice bathroom clean rooms business trip king suite very pleasant stay fitness center complimentary breakfast convenient location off the highway staff was very friendly
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Reviewed 7 October 2017 via mobile

We enjoyed our two day stay at this property while visiting our daughter who is a grad student at the University of Tennessee. The staff were attentive and the breakfast was good. The location to I-40 was convenient. The only issue was the hot water which I would describe as lukewarm. Otherwise, it was a very pleasant stay.

Stayed: October 2017, travelled as a couple
Thank bwdcougar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2017

The level of customer service and hospitality we experienced here went FAR BEYOND EXPECTATION! We arrived late due to another hotel screwing up our reservation during the busy/crazy weekend of the solar eclipse. The front desk staff went out of their way to accommodate us. They offered milk to my baby, extra towels for the pool, and gave us pool noodles for our toddler to play with. They basically saved our weekend, and we really appreciated it. The facilities are your standard new Holiday Inn Express. The location is good, close (drive) to UT Knoxville, about 10 min drive from downtown, and very close to shopping and restaurants, several options within walking distance. Convenient and clean.

  • Stayed: August 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank bio_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2017

My wife and I schedule a trip to visit the Family weekend at UTK. We called at the last minute to see if the hotel could provide any additional accommodations for another guest who decided to come with us. When we called the gentleman at the front desk took extra time to discuss with the manager Lisa any options to fulfill our needs. They were able to work out details to make our stay a wonderful experience. Also, Calvin made several trips to our room providing all the additional items we requested. If you are needing a wonderful affordable hotel experience with great service, clean, and friendly staff this is the place to stay.

  • Stayed: September 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank basetraveler2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2017 via mobile

Hotel was very clean and customer service was amazing. I forgot a razor and they gave me one. Honestly, we were treated amazing and will definitely be back. It was amazing and relaxing to sit by the fire pit and chill! Great continental breakfast except they don't have bacon.....but otherwise very good!

Stayed: September 2017, travelled on business
Thank Emily P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2017

This is a standard Holiday Inn property. If anyone is visiting Knoxville for the same day surgery clinics, this is just about the closest property to stay at the night before. Fairly easy access on and off the interstate. The breakfast is HI standard as well.

Room Tip: Request a room on the back side of the hotel due to the close proximity of the interstate.
  • Stayed: August 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank C O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Knoxville West - Papermill Dr, responded to this reviewResponded 5 October 2017

Hi C O,

Thank you for taking the time to convey your comments regarding your recent experience with us. We value your opinion of how we hosted your stay. I am happy to see that you appreciated our perfect location for your travel needs. Although you also mentioned our breakfast, we will look into this and your comments will be considered in our future meetings on our menu selection. Our goal is to make your stay the best it can be and it looks like we accomplished our goal.

We look forward to making your next stay even more memorable. Thank you again.

Many Thanks,

Zel N.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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