We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (234)
Filter reviews
234 results
Traveller rating
161
50
14
5
4
Traveller type
Time of year
LanguageAll languages
161
50
14
5
4
Show reviews that mention
All reviewsfire pitfront deskcinnamon rollswhole foodswaffle housesmall indoor poolhot and cold itemsnice bathroomclean roomsbusiness tripking suitevery pleasant stayfitness centercomplimentary breakfastconvenient locationoff the highwaystaff was very friendly
Filter
Updating list...
30 - 35 of 234 reviews
Reviewed 27 September 2017

The level of customer service and hospitality we experienced here went FAR BEYOND EXPECTATION! We arrived late due to another hotel screwing up our reservation during the busy/crazy weekend of the solar eclipse. The front desk staff went out of their way to accommodate us. They offered milk to my baby, extra towels for the pool, and gave us pool noodles for our toddler to play with. They basically saved our weekend, and we really appreciated it. The facilities are your standard new Holiday Inn Express. The location is good, close (drive) to UT Knoxville, about 10 min drive from downtown, and very close to shopping and restaurants, several options within walking distance. Convenient and clean.

  • Stayed: August 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank bio_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2017

My wife and I schedule a trip to visit the Family weekend at UTK. We called at the last minute to see if the hotel could provide any additional accommodations for another guest who decided to come with us. When we called the gentleman at the front desk took extra time to discuss with the manager Lisa any options to fulfill our needs. They were able to work out details to make our stay a wonderful experience. Also, Calvin made several trips to our room providing all the additional items we requested. If you are needing a wonderful affordable hotel experience with great service, clean, and friendly staff this is the place to stay.

  • Stayed: September 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank basetraveler2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2017 via mobile

Hotel was very clean and customer service was amazing. I forgot a razor and they gave me one. Honestly, we were treated amazing and will definitely be back. It was amazing and relaxing to sit by the fire pit and chill! Great continental breakfast except they don't have bacon.....but otherwise very good!

Stayed: September 2017, travelled on business
Thank Emily P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2017

This is a standard Holiday Inn property. If anyone is visiting Knoxville for the same day surgery clinics, this is just about the closest property to stay at the night before. Fairly easy access on and off the interstate. The breakfast is HI standard as well.

Room Tip: Request a room on the back side of the hotel due to the close proximity of the interstate.
  • Stayed: August 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank C O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Knoxville West - Papermill Dr, responded to this reviewResponded 5 October 2017

Hi C O,

Thank you for taking the time to convey your comments regarding your recent experience with us. We value your opinion of how we hosted your stay. I am happy to see that you appreciated our perfect location for your travel needs. Although you also mentioned our breakfast, we will look into this and your comments will be considered in our future meetings on our menu selection. Our goal is to make your stay the best it can be and it looks like we accomplished our goal.

We look forward to making your next stay even more memorable. Thank you again.

Many Thanks,

Zel N.
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2017

Juggling checkin for three family members coming from different directions was handled with ease by the front desk. Our room was a king bed with a sofa bed, and the layout here was one I don't often see - this was, functionally, a suite, with the sofa as part of a living room, then the bathroom and a door into the bedroom, which had the single window. There was a refrigerator, a bar-sized sink and (I think) a microwave. Good shower, enough towels. Breakfast was busy but they kept things refilled really well. Somehow I'd thought there was a pool here, but there isn't. Large parking lot in the rear and a rear entrance accessed by a key card. Also note that there's an excellent used book (and music and films) store, Mackay's just up the road; I've used another location of Mackay's and would have gone to this one had we had time.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Service
Thank lemons1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews