I overlook lots of stuff, but don't tolerate poor service. This property is worn and ready for a complete overhaul - but still has nice features. If you get a deep discount on the room, it is worth it, but otherwise I'd stay somewhere else.
The reception at the front desk was cool - bordering on rude. I observed the front desk staff on a number of occasions and soon realized I was not the only person greeted that way. Most all of the front desk staff seemed irritated to be there and apathetic to guests needs.
The rooms are small and tired. Decor is bland, my lamp was broken, the drains in the bathroom were slow to empty and the carpet and wall coverings are in need of replacement. The curtains did not close all the way and were off the curtain rod. The air conditioner is antiquated and blew the curtains out into the room despite my attempts to keep them from doing so.
On a positive note, the room was relatively clean and the bedding was nice and comfy. I slept well.
Breakfast was tasty but the service was as rude as I have ever experienced. We obviously inconvenienced them by eating breakfast.
We hosted two days of business meetings and used the meeting & banquet facilities. The banquet staff was receptive to our needs, but the chairs and tables for our guests for dinner were broken and needed to be replaced as originally set up. It was obvious they were broken. Whoever set the room just did not care and put them out anyway.
There is a bar in the lobby that gets some locals in for nightly drinks creating an interesting crowd. I never had any problems, but it is well used and busy if you want to have a drink in the evening.
It is a shame really that the owners have let this property deteriorate as they have. It could be nice again with a total redecoration and refurbishment. They need to restaff too with someone who understands why it is called the 'hospitality industry'.
- Official Description (provided by the hotel):
- The Holiday Inn Conference Center:·Located just minutes from Science Hill High school, ETSU,and Milligan ·College, Wing Deer Park·Nearby Cinemas, Shopping & Dining·Full Service with Restaurant, Lounge & Room Service·Interior Corridor Rooms with free WiFi·Pet Friendly. Please contact us to see about our special room rates for your group, convention or business. We look forward to hearing from you. ... more less
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- Also Known As:
- Holiday Inn Johnson City Hotel Johnson City
- Johnson City Holiday Inn