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Reviews (499)
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All reviewsasian restaurantfront deskroom was cleanwafflesbiscuits and gravytwo queen bedswaffle makerenjoyed my staythe breakfast areavisiting familyeasy accessdefinitely stay here againoutdoor poolstaff was very friendlyrestaurants and shoppingfree breakfastbw
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Reviewed 27 June 2017

First, there were dead mice in one of the rooms! Not OK! The rooms in the older part are horribly musty and humid. The carpets were wet, for goodness sake. The pool was closed by the health department when we arrived. It did re-open, but still! One person in our friend group had the keys to her room given to 2 drunk men at 12:30 am because they somehow forgot to put her in the room in the system after they gave it to her. Again, thank goodness she had put on the bar that denies entry from the outside, or she and her 10 year old daughter would have had the men in their room as they slept! Then, the desk person had the audacity to laugh about it when she called down. the men stayed there and banged their bags against the door because they couldn't get in. How fun! NOT! They were out of towels because they were full. The air conditioning didn't work well enough to cool the rooms. I guess I could go on and ON, but I'm pretty sure that's enough to tell you to STAY AWAY! Oh, one last thing. Don't try to get anything from the breakfast area at 9:31, because they lock the door and shut it right at 9:30 and they are not refilling any food after 9, maybe even earlier.

  • Stayed: June 2017, travelled with friends
    • Value
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Review collected in partnership with Best Western
1  Thank Melissa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWJCHIE M, Manager at Best Western Hotel & Conference Center Johnson City, responded to this reviewResponded 2 August 2017

We are sorry to hear that you had issues with your room.
The pool was already closed by us to repair a light when the pool inspector came by. She had to put a sign on it but removed it as soon as the light was reset.
Your other comments are related to another guest and was not your personal observations. The desk did make an error with checking in a previous guest. The "drunk guys" you referred to were firemen who checked in late, went into the restaurant for approx 40 minutes for food and 2 drinks.
Thank you for the feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2017

Great service - Great Breakfast - Awesome Pool - Great Shopping & Restaurants close-by & I appreciated the staff opening the breakfast room for us to visit with my Uncle & Aunt and cousin, they are elderly and they don't walk all that well

  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank YvetteT773
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWJCHIE M, Manager at Best Western Hotel & Conference Center Johnson City, responded to this reviewResponded 2 August 2017

We are happy to hear that you enjoyed your stay. Safe travels and we hope to see you again!

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Reviewed 26 June 2017

We were in town for a FAMILY REUNION. We drove from Kannapolis NC which took us 3 hrs. Their was a HICUP on my mom's room but the staff was very professional and got everything straightened out. Our housekeeper was very impressive. She was in TOP OF HER GAME when it came to her job. We were in rooms 162/166. If we're ever in Johnson City TN, e will make reservations to this Best Western

Stayed: June 2017, travelled with family
Thank mackrm52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWJCHIE M, Manager at Best Western Hotel & Conference Center Johnson City, responded to this reviewResponded 2 August 2017

We appreciate great guests like you and hope to see you again!

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Reviewed 24 June 2017

This was the first time I have stayed at this Best Western. I was expecting a better quality facility. I have stayed at other Best Western's and have enjoyed my stay. It was obvious that the hotel needed has some general maintenance both inside and outside. The carpet in my room was so dirty that black dirt came off of my feet in the shower. I not saying I will never stay at this hotel again but it will not be my first choice.

  • Stayed: June 2017, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Best Western
Thank Les L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWJCHIE M, Manager at Best Western Hotel & Conference Center Johnson City, responded to this reviewResponded 2 August 2017

Thank you for your feedback. It helps us to improve. We appreciate you taking the time to respond to the survey and apologize that your stay was less than you expected.

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Reviewed 21 June 2017

we stopped for the night on our way from virginia back to texas - a thousand miles to go and we needed to "chill" before the last "stretch" - we were extremely happy with everything : room, bed, comfort, cleanliness, amenities, staff - and price too!!!

  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Pierre S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWJCHIE M, Manager at Best Western Hotel & Conference Center Johnson City, responded to this reviewResponded 24 June 2017

Thank you for the great comments! We appreciate that you took the time to post this and will share with our staff members.
We look forward to your next visit!

Sincerely,
Best Western Johnson City Hotel & Conference Center


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