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“Bad Value, Not Good”

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Best Western Carriage House Inn & Suites
Ranked #11 of 28 Hotels in Jackson
Nashville, Tennessee
Level 4 Contributor
43 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Bad Value, Not Good”
Reviewed 21 April 2012

Pretty dirty and run down place. Motel style lodging, not a hotel with any "suites." Room was decently clean. HVAC unit was incredibly loud, even on lowest setting. Shower was busted. Very difficult to find and get to the parking lot. Breakfast was not great, but better than some places. It looked appetizing until an elderly lady was kind enough to walk up and down the bar touching everything and violently coughing on the food. I bid 72 for a night in this place on priceline, and with fees and charges it came out to $90. Soooo not worth the cost. There's a doubletree right down the road that will happily accept $75 a night plus tax. If it weren't so expensive I wouldn't be so disappointed. This place isn't worth more than $55 a night total.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shaunbsc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolynn H, Guest Relations Manager at Best Western Carriage House Inn & Suites, responded to this review, 25 April 2012
Thank for taking the time to list your comments concerning your stay. Please know that we do appreciate our guest’s concerns, good or bad so that we can know what we might be doing well and what we need to improve on.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guest in the future.

I was concerned with your comments regarding the appearance of the hotel. Our hotel has been renovated, remodeled, and we have replaced all rooms with new carpet. This has been ongoing for the past couple of years. We now offer a Hot Complimentary Deluxe Breakfast. We have 32" Flat Screen TV's with 99 Channels and HBO. All rooms have Microwave/Fridge/Hairdryer, Complimentary Wi-Fi and Business Center.

We have several suites to offer all with sofa beds & two flat screen TV’s : King Size Beds , Smoking or Non Smoking Suites, Double Queens & a Jacuzzi suite available.

We invite you to
avail yourself of our expertise again in the future.

There are several different price ranges of hotels in Jackson to choose from, Double Tree is an Outstanding Hotel and the rates start at $140.00 plus tax.

We are always interested in suggestions that would allow
Us to improve upon our already high standards, and
Encourage you to submit your thoughts. Again, thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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274 reviews from our community

Traveller rating
    70
    71
    68
    43
    22
See reviews for
102
77
12
46
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Swedish first
  • Any
English first
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 November 2011

The girl at the desk was so young..but after speaking with her i realized she was so mature and so incredibly nice. Southern hospitality at its best. The room was convienient and breakgast was phenominal.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank quackkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolynn H, Guest Relations Manager at Best Western Carriage House Inn & Suites, responded to this review, 25 April 2012
Thank you so much for taken the time to post a review regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve. You are helping us deliver a superior experience for oyu and other guest in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me.

We appreciate your loyality to our brand.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kimberling City, Missouri
Level 5 Contributor
64 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 19 November 2011

My husband and I stayed here even after we read the reviews. Big mistake! This hotel is in need of much updating and a cleaning staff that knows how to vacuum and make beds. Also, if you are a single person and have no other choice, please request a room on the front side.The back side is poorly lit but the front has the highway traffic noise. The only good thing was the hot breakfast in the morning.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tish G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolynn H, Guest Relations Manager at Best Western Carriage House Inn & Suites, responded to this review, 27 April 2012
Thank for taking the time to list your comments concerning your stay. Please know that we do appreciate our guest’s concerns, good or bad so that we can know what we might be doing well and what we need to improve on.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guest in the future.

We are always interested in suggestions that would allow
Us to improve upon our already high standards, and
Encourage you to submit your thoughts. Again, thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Jackson hotels

Jackson, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 November 2011

My experience at the Best Western Carriage House Inn & Suites in Jackson, TN was wonderful southern hospitality with a outstanding Hot Breakfast and very clean rooms. I will be sharing this experience with all my friends and family.

Room Tip: any location your choose, you will be happy.
See more room tips
  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ccharles123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolynn H, Guest Relations Manager at Best Western Carriage House Inn & Suites, responded to this review, 25 April 2012
Thank you so much for taken the time to post a review regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve. You are helping us deliver a superior experience for oyu and other guest in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me.

We appreciate your loyality to our brand.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte
Level 4 Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 November 2011

This hotel was very dated and unsavory appearing. It looked strikingly like the Motel 6 next door that advertised a much lower rate. The first room I was given was dirty. It smelled, there was a hair on the very dated bedspread, there were stains on the sheets, the sheets were not even on the bed properly and the carpet was dirty and needed vacuumed. The floor between the night stand and bed (clearly visable) had probably not been vacuumed in months. There was metallic confetti, food crumbs and dust bunnies there. I asked to be moved and was moved next door. The second room was better but stil dated. The front desk person noted white things on the caprpet and said they were stuccoing or plastering in the front and that was just the stuff that blew in. She offered to get a vacuum and sweep it, but I told her no. I noticed the suite had a LR and a seperate BR. This was 2 rooms that had been converted into a suite. I realized this because although my door said 102, and the door next to mine from the outside said 103, that door should have been in my BR, but wasn't. It had been walled over inside.

Room Tip: Don't stay there.
See more room tips
  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaryWM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolynn H, Guest Relations Manager at Best Western Carriage House Inn & Suites, responded to this review, 27 April 2012
Thank for taking the time to list your comments concerning your stay. Please know that we do appreciate our guest’s concerns, good or bad so that we can know what we might be doing well and what we need to improve on.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guest in the future.

We invite you to
avail yourself of our expertise again in the future.

We are always interested in suggestions that would allow
Us to improve upon our already high standards, and
Encourage you to submit your thoughts. Again, thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Carriage House Inn & Suites

Property: Best Western Carriage House Inn & Suites
Address: 1936 Highway 45 Byp, Jackson, TN 38305-2478
Phone Number:
Region: United States > Tennessee > Jackson
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 28 Hotels in Jackson
Price range (per night): ₹ 4,943 - ₹ 7,125
Hotel Class:2.5 star — Best Western Carriage House Inn & Suites 2.5*
Number of rooms: 49
Official Description (provided by the hotel):
Welcome to BEST WESTERN Carriage House Inn & Suites!Relax and experience the comforts of home at this Jackson, Tennessee hotel. Conveniently located at the most popular intersection in town, The BEST WESTERN Carriage House Inn & Suites offers easy access to Casey Jones Village, the Railroad Museum, and the International Rock-A-Billy Museum. Hotel guests will find a range of activities for the whole family to enjoy in Jackson, with local shopping and restaurants and brand new baseball fields that are home to acclaimed tournaments. During the spring and summer months, visitors to Jackson can catch the future stars of the Major Leagues playing for the Diamond Jaxx! The BEST WESTERN Carriage House Inn & Suites is the perfect choice for business travelers offering proximity to offices for Proctor & Gamble, Delta Faucet and Porte Cable. The hotel offers a Hot complimentary deluxe breakfast and free high-speed Internet access. Guests can have downtime in the hotel's relaxing outdoor pool. Make a reservation today for the BEST WESTERN Carriage House Inn & Suites in Jackson, Tennessee. ... more   less 
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Also Known As:
Jackson Best Western
Best Western Jackson

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