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“Friendly staff, tiny breakfast area” 4 of 5 bubbles
Review of Country Inn & Suites By Carlson, Cool Springs

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Country Inn & Suites By Carlson, Cool Springs
Ranked #9 of 23 Hotels in Franklin
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Friendly staff, tiny breakfast area”
4 of 5 bubbles Reviewed 18 March 2012

Called this hotel during a thunderstorm to make a last minute reservation. The desk clerk was harried, but friendly and competent. He even remembered our conversation when we arrived later to check in. There was a lovely carafe of lemon water between the front desk and the elevators, and we enjoyed a cup before heading upstairs to our room.
The rooms were clean, lighting was a bit uneven, but we slept well. We skipped breakfast because it is offered in a tiny, cramped room that was overflowing with guests. Lucky for us there was a Panera bread just around the corner on the way back to the main road, so we ate there.
Not a bad place to stay, especially if you're not expecting breakfast.

  • Stayed March 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TravellingTexan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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513 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • Any
English first
Nekoosa, Wi
Level Contributor
122 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed 12 March 2012

This is a very nice and clean hotel. Booked it based on the reviews on Tripadvisor and wasn't disappointed. Checkin and checkout went very smoothly. The room was very clean and comfortable. The bathroom was spotless which is very important to us. The person at the front desk was very knowlegeable about the area and recommended a nice restaurant to us that evening. Breakfast was better than your average hotel and there was a person assigned that kept things filled. The hotel is a bit pricey but you get what you pay for and if you want clean I can recommend this one. The only negative I can think of was the internet in our room was very slow and it really wasn't a big deal to us. I would definitely stay again.

  • Stayed March 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DSchmidtNekoosa_Wi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kansas City, Missouri
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 March 2012

We stopped off here on our drive home from a long beach vacation. The night manager, David, was so helpful and accomodating. He went above and beyond to get our family exactly what we were looking for in a room. The beds were very comfortable and the rooms were a good size. The pool was nice and warm. The free breakfast the next morning has more options than any other breakfast I've seen. We had the best night's rest in all of our vacation at this property. I would highly recommend this hotel. It is also very close to a nice shopping area with a large selection of restaurants.

  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Heather L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
k
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 16 February 2012

I recently booked 8 rooms at the Country Inn and Suites for a volleyball tournament. I get really nervous because you never know if the other parents will like it, or if it's really clean like they say it is when you book. I was told this property had been remodeled and so when I showed up to check in, I was so HAPPY. I was greeted by Susan, she was incredible. There were fresh cookies at the front desk, ( which made my kids happy), and check in took maybe 2-3 min. The rooms are large and extremely clean. The pool was advertised as heated and it was just that. Perfect temperature. The free hot breakfast was REALLY GOOD. I will book this hotel every year for my volleyball team. It was perfect. Also, I should mention, it is maybe 1 blk from mall, 1/2 mile from A game sportsplex and all restaurants are just a few blocks away.

  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank K F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 February 2012

I was in cool springs for a business conference, and this hotel blew me away. Amazing southern hospitality in all of the staff, great rooms, yummy breakfast buffet and fresh coffee available around the clock. Looking forward to next time I visit this area so that I can stay here again.

  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Marshall P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Cool Springs

Property: Country Inn & Suites By Carlson, Cool Springs
Address: 7120 S Springs Dr, Franklin, TN 37067-1615
Phone Number:
Region: United States > Tennessee > Franklin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Franklin
#8 Business Hotel in Franklin
Price range (per night): ₹ 7,031 - ₹ 12,288
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Cool Springs 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites By Carlson, Cool Springs, TN, where guests are treated to thoughtful services like a well-equipped fitness center, a sparkling indoor pool and free high-speed Internet access. Situated just 20 minutes from Nashville off I-65, the hotel's location near Franklin, TN puts guests close to delightful attractions like Historic Downtown Franklin and Cool Springs Galleria Mall. The hotel's comfortable rooms and suites feature convenient items like a microwave and a refrigerator, and are sure to provide a relaxing, peaceful place to stay. After a restful night, venture down to the hotel's pleasant dining area to enjoy the complimentary, hot Be Our Guest Breakfast buffet-you'll feel as if you'd never left home. ... more   less 
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Also Known As:
Country Inn And Suites By Carlson, Cool Springs
Country Inn & Suites By Carlson, Cool Springs Hotel Franklin
Country Inn Franklin
Country Inn Cool Springs
Franklin Country Inn

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