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“Very nice hotel, so-so breakfast”

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Hyatt Place Nashville/Franklin/Cool Springs
Ranked #4 of 24 Hotels in Franklin
Reviewed 12 April 2012

The Hyatt Place in Cool Springs, TN is a very nice hotel. Comfortable bed, nice work station in the room, great "suite-type" feel to the room with the sectional (that folds out into a queen-size bed). Huge TV in the room and 2 sinks. The breakfast was not very good and there wasn't much variety. Overall a great place to stay though.

Room Tip: Pick the top floor- very quiet!
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  • Stayed: March 2012, travelled with family
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Thank Lingenator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this reviewResponded 21 May 2012

Dear Valued Guest:

Thank you for taking the time out of your schedule to complete the Trip Advisor Guest Survey. I apologize that your experience was anything less than satisfying. I apologize that the selection of our breakfast items was less than desirable. Please feel confident that this has been addressed with our owners and we are pleased to announce that our breakfast options will be upgraded by the beginning of June. It is concerns such as yours that have prompted this necessary change. Our new breakfast will include, not only, our continental selection but we will offer a variety of hot selections, complimentary, as well. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconveniences during your stay and hope to serve you with excellence during your next visit.

If I can provide any assistance, don't hesitate to contact me directly at (615) 771-8900

Sincerely,

Stephanie Micheels
General Manager
Hyatt Place Nashville/Franklin/Cool Springs

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (527)
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488 - 492 of 527 reviews

Reviewed 11 April 2012

Only positive experience. Room was spectacular and quiet, as promised. Lots of room, refrig. free wifi. If you're looking for a business hotel to book in the Nashville/Franklin area look no further. Starbucks around the corner. Nice staff and there is no question in my mind that I will be looking to stay at Hyatt Places in the future, especially if I need to be in this region in the future.

  • Stayed: April 2012, travelled on business
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2  Thank joseph f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2012

The service was excellent in all areas. Front desk personnel were very helpful and provided detailed information on our room and the various services.

  • Stayed: March 2012, travelled with family
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1  Thank blh7056
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2012

Walking down hallway in front of our room, we noticed was very dirty, but the maids were still working...so they'd clean it...wrong! Our couch has a wire sticking up that is dangerous & tub has a chip out that has left a sharp spot that is dangerous! By the refridgerator is old crumbs & dead bugs...our heater sounds like a loud muffler going through our room! For $152 + change we could have had a much nicer room! Never again!

  • Stayed: February 2012
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1  Thank Raymond Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2012

Room was clean, 2 double beds, sitting area with couch, desk, counter with sink/fridge. Nice to spend down town in the room without having to sit/lay in the bed. TV had jacks for hooking up a variety of electronics. Front desk was very helpful. Very close to cool springs mall and A Game Place and lots of restuarants. Breakfast served, fruit, cereal, bagels, etc. (Not a hot/cooked breakfast) Would stay again!

  • Stayed: February 2012, travelled with family
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    • Location
    • Sleep Quality
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1  Thank ALMomCubed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Place Nashville/Franklin/Cool Springs

Address: 650 Bakers Bridge Ave, Franklin, TN 37067-1686
Region: United States > Tennessee > Franklin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Franklin
Price Range: ₹ 7,914 - ₹ 18,164 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Nashville/Franklin/Cool Springs 3*
Number of rooms: 128
Reservation Options:
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Also Known As:
Hyatt Place Nashville/Franklin/Cool Springs Hotel Franklin
Hyatt Place Franklin
Hyatt Franklin
Franklin Hyatt

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