we stayed here last week for a sports tournament, and it was a nice hotel. The staff at check-in did their best to get everyone in, although the rooms were not done at all before check-in time, and for some, not until slightly after. After staying for a few days, I realized why. the housekeeping staff leaves a bit to be desired. They were SLOW, and weren't really great about replenishing things in the room (coffee, cups, shampoo, etc). We had requested a mini-fridge weeks prior, never got one. However, the hotel itself is really nice, very well decorated, and we were close to the end of a hallway, so it was relatively quiet. They have a Starbucks, but no blended or frozen drinks. And, the person attending it when I went one morning, was clueless. We opted for a full service Starbucks outside of the hotel after that. I would stay here again, if we were given a good rate. We did not go to the hotel lounge or the restaurant, but they both looked nice. The area is nice and it's definitely convenient to Interstate-65. Everyone else was raving about the beds, but honestly, I found the bed to be WAY too soft and really not that great.
- Official Description (provided by the hotel):
- The Franklin Marriott Cool Springs is centered in the heart of the thriving Cool Springs area just south of Nashville close to tourism attractions, restaurants, the Galleria mall, sports facilities, and entertainment venues.This classic hotel features in-room refrigerators, free cribs and rollaway beds, 300 guest rooms, Stave Regional Kitchen and Lounge, the Stirrup Cup lounge, indoor pool and patio, 24 hour fitness facility, business center, in room dining, WiFi, 24 hour sundry shop, free parking and 35,000 feet of flexible meeting space for the perfect conference, corporate meeting, wedding, and social event. WiFi is available for free in public areas, and has a surcharge of $9.95/day in rooms. ... more less
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- Also Known As:
- Franklin Marriott Cool Springs Hotel Franklin
- Marriott Franklin