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All reviews east ridge room was clean biscuits and gravy separate bedroom king suite stay there again ice machine chattanooga area bagels staff was friendly enjoyed my stay easy access nice stay bw arbor florida interstate
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19 - 24 of 698 reviews
Reviewed 31 July 2018

Surprised by how nice hotel was. It was comparable to other nice hotels. It was for a convention and we got convention rates and chose this hotel because of the convenience of the venue. It is a really nice hotel.

  • Stayed: July 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Gloria H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2018

Some the reviews were very good, some not so good. My review is a good hotel with some very good people.

The room was clean, stocked and spacious. The beds were very good.

The staff was helpful and pleasant.

I would suggest for the pool towels, put a sign on the front desk, pool towels available at desk on request.

  • Stayed: July 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Stephen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reginald R, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this reviewResponded 11 July 2018

Thank you,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018 via mobile

Booked a suite for the weekend for a family reunion. Greeted with a smile and Check-in was quick and easy. All of the staff were very friendly and acknowledged you with a smile.

I didn’t realize Best Western was rebranded to BW. Drove right passed the hotel even though GPS told us we arrived (it sits back off the road). Others at the reunion said the same thing. Also thought their sign was too high (should be lowered and something done to make the place stand out more).

The hotel is very outdated (stains on the carpet in our room, musty smell, grout on bathroom floor needs redone, etc.), but was clean. I am very picky about beds, but will have to say the bed was very, very comfortable.

BW needs to spend money upgrading/renovating the place because it’s close to some of Chattanooga’s best places to visit.

Stayed: June 2018, travelled with family
Thank Brenda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reginald R, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this reviewResponded 26 June 2018

Thank you,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2018 via mobile

Our softball team stayed here for a tournament. Although we enjoyed staying with friends and family for the weekend & made a lot of great memories, this hotel is in desperate need of an update and a good cleaning. The halls and rooms have an odor, and it’s likely to be from all of the old, outdated carpet throughout. The hotel was not worth the value we paid for.

The staff was friendly, but we didn’t have much interaction with them, as we usually came in the back entrance.

Stayed: June 2018, travelled with family
Thank curiousmomoftwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reginald R, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this reviewResponded 26 June 2018

Thank you for your feed back,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2018 via mobile

Overall, this is a nice hotel and good for a family. Things seemed fresh and modern, well maintained, and clean. The suite was a nice size, and the outdoor pool area was large and nice. The hit breakfast was good and well stocked/maintained.

But little things bugged me. We got all the way into the pool area before we found that you have to go to the front desk to request pool towels. Later, our done was going to sleep on the sleeper sofa, but there were no linens for it in the room. We called the front desk - You guessed it - You have to go to the front desk to get them. No, these are not huge issues, but they made it obvious that the hotel is more concerned about their convenience than mine. This bugs me, since I could stay anywhere and choose to spend my money there. If not for these little issues, this would have been a 5 star stay.

Stayed: June 2018, travelled with family
Thank Linda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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