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“Once You Find the Inn, It's Very Good & Conveniently Located”

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Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain
Ranked #28 of 96 Hotels in Chattanooga
Certificate of Excellence
GreenLeadersBronze level
Reviewed 7 October 2017

The location of the Inn is great, but you may have difficulty finding it the first time. The Inn is near Exit 174 from I-24; however, the Inn is too far from the Exit for one to be able to see the hotel signage at the Inn itself. Complicating the problem is the fact that the Inn is not listed on the highway hotel directional signage either on I-24 or at the Exit. We suggested that this be corrected to management at the Inn itself. Traveling West on I-24 and taking Exit 174, one needs to turn left onto Cummings Hwy and after passing under I-24, turn right on US 11, Birmingham Hwy; the Inn is on the left about 1/4 mile down US 11. From the Inn, taking Cummings Hwy is an easy way to travel to the Incline Railway and to downtown Chattanooga without needing to take the freeways. The accommodations at the Inn itself are very good.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank P7367RUrichardw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this reviewResponded 9 October 2017

Dear P7367RUrichardw,

Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback.

I am pleased to read that you had a great stay with us. It was a pleasure to have you as our guest.

We hope to see you again soon during your next visit to the area.

Sincerely,
James H

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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24 - 28 of 547 reviews

Reviewed 4 October 2017

The Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain is a pillar among hotels. It stands as an example of what a real hotel should be. Clean, comfortable, spacious, accommodating, friendly, and well-stocked.

Stayed: October 2017, travelled on business
Thank David Liebe Har... I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this reviewResponded 9 October 2017

Dear David,

Thank you so much for taking time out of your day to write a five star review of our hotel! We truly appreciate your feedback.

I am pleased to read that you had a great stay with us. It was a pleasure to have you as our guest.

We hope to see you again soon during your next visit to the area.

Sincerely,
James H

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2017

This was one of the best hotels we have ever stayed in. The hospitality was amazing, the food was fantastic, and the beds were so so comfortable. We will definitely be back. The hotel was extremely clean and we could not have asked for a better time.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Service
Thank lem2184
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this reviewResponded 4 October 2017

Dear lem2184,

Thank you so much for taking time out of your day to write a five star review of our hotel! We truly appreciate your feedback.

I am pleased to read that you had a great stay with us. It was a pleasure to have you as our guest.

We hope to see you again soon during your next visit to the area.

Sincerely,
James H

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2017

This is an old property that is worn out. Despite some efforts by the ownership, the property needs a complete rehab. Breakfast was not good and my AC did not work. I am finding many properties I stay at to be in the same situation. No maintenance, nasty interiors, and overall poor management. The standards in the US are dropping at an alarming rate. I travel for a living and I see a different hotel every week and as far as HI Express goes, this one is below average for sure. The shower was not cleaned either.

Room Tip: Away from the highway
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  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Service
Thank ecommerce1843
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this reviewResponded 4 October 2017

Dear ecommerce1843,

Thank you so much for taking time out of your day to write a candid review of our hotel! We truly appreciate your feedback.

Please accept our sincerest apologies regarding the issues you experienced during your recent stay with us. Rest assured that I will be discussing your comments with our team in an effort to improve our service for future guests.

We hope that you will give us another chance to impress you the next time you are visiting the area.

Sincerely,
James H

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2017

We stayed there 9/23/2017 - 9/25/2017 as we were in Chattanooga for the Ironman race. We stayed in room 219. The first night rate was $199 and the second night was $139. The total bill was $396.31. And for all that we got a sink that, well, I don't even want to know what happened in it. I'm not sure if the finish was gone or if it was stained. And the shower didn't drain. I took a 5 minute shower and still had water above my ankle. No luggage carts, either. The girl at the front desk (can't remember her name) was very friendly and the check in was easy. But for almost $400 over 2 nights...yeah, terribly overpriced.

  • Stayed: September 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank IndyIronman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this reviewResponded 26 September 2017

Dear IndyIronman,

Thank you so much for leaving a candid review of our hotel! We truly appreciate your feedback.

Please accept our sincerest apologies regarding the issues you experienced during your recent stay with us. Rest assured that I will be discussing your comments with our team in an effort to improve our service for future guests.

We hope that you will give us another chance to impress you the next time you visit the area.

Sincerely,
James H

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain

Address: 3710 Modern Industries Pkwy, Chattanooga, TN 37419-2380
Phone Number:
Region: United States > Tennessee > Chattanooga
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#8 Green Hotel in Chattanooga
#15 Family Hotel in Chattanooga
#29 Business Hotel in Chattanooga
Price Range: ₹ 6,935 - ₹ 12,378 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Enjoy Breathtaking Views at Our Hotel in Chattanooga, TN Nestled at the foot of the mountain, our Holiday Inn Express® hotel in Chattanooga, TN - Lookout Mountain is just five minutes from the exciting downtown area. Our location is perfect for travelers who want to be close to attractions while enjoying a peaceful atmosphere. Corporate travelers may utilize our business center, featuring print, fax and copy services. We also offer free wi-fi to make staying in touch easy. While visiting Chattanooga, TN, families enjoy spending the day at the nearby Tennessee Aquarium and then hopping aboard the Southern Belle for a cruise along the Tennessee River. Raccoon Mountain Caverns, Rock City and Ruby Falls all offer great outdoor adventures, too. Guests may want to see the site of a Civil War battle at Point Park, just minutes from our location. Our hotel's friendly and knowledgeable staff works hard to ensure your stay a positive experience. We invite you to enjoy our complimentary Express Start breakfast featuring our signature cinnamon rolls and 100% Arabica bean coffee. Our property also has a heated, indoor pool, so that the kids can go for a swim, as well as a fitness center so you can keep up with your workout routine. ... more   less 
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Also Known As:
Holiday Inn Express Chattanooga
Holiday Inn Chattanooga

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