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All reviews front desk cinnamon rolls pancake machine room was clean would definitely stay here again parking fee nice breakfast indoor pool king suite local attractions yogurt breakfast bar business center convenient location staff was very friendly hot breakfast great room
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Reviewed 22 July 2018

Great bed, shower, breakfast and cool air. Great location to highway and plenty of food. Neighborhood is just okay, looks like construction is going on around it. Staff was very friendly and lots of heathly breakfast options.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Service
1  Thank allforthebetter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene' B, General Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this reviewResponded 23 July 2018

Dear Allforthebetter,
Thank you for taking the time to tell us about your experience at Holiday Inn Express CHATTANOOGA DOWNTOWN.

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2018

Stayed 2 nights as part of our 14 tour of the South, hotel is very good indeed, great staff, welcoming, lovely rooms, and in a great location. Thoroughly enjoyed our stay and would return without hesitation.
WE stayed over the 3rd/4th July and attended Pops On the River which was fantastic, a great 2 nights in Chattanooga

  • Stayed: July 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank JOHNARLENESCOTLAND
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene' B, General Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this reviewResponded 23 July 2018

Dear Johnarlenescotland.
Thank you for taking the time to tell us about your experience at Holiday Inn Express CHATTANOOGA DOWNTOWN.

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2018 via mobile

Staff was very friendly, rooms were clean and neat, as expected. I stay at Holiday Inn Express pretty often, and it's always enjoyable. This stay was to visit UTC, which was very close by. The free breakfast is better than continental featuring bacon, sausage, omelets, pancakes, etc. The staff gave us great directions to get around some of the construction going on downtown.

Stayed: June 2018, travelled with family
Thank Bill A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene' B, General Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this reviewResponded 12 July 2018

Dear Bill A
Thank you for taking the time to tell us about your experience at Holiday Inn Express CHATTANOOGA DOWNTOWN.

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2018

We booked through hotels.com and when we arrived we were told that the specific room we had requested (a jacuzzi tub room) was unavailable because the key pad battery was dead. We had also paid extra to have a "mountain view room" and when I asked if we were still going to have a room with a view I was told by the staff member at the desk that he wasn't sure which side of the hotel I would need to be on to see the mountains! And that most likely all I would see would be the parking lot! So not only did we not get the special room we had requested we didn't get a view either. We were not compensated in the least by this hotel because we booked through a third party. Our room was not cleaned or even checked to see if we needed clean towels or anything. Highly disappointed by the quality of service that this hotel offers and will not recommend staying here to anyone!!

Room Tip: I wouldn't recommend any room in this hotel because you probably wouldn't get it.
  • Stayed: July 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank Karisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene' B, General Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this reviewResponded 10 July 2018

Dear Kwages04,
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express CHATTANOOGA DOWNTOWN.

I would like to start by apologizing to you for the inconveniences you faced during your stay. With the lock on the door and not getting service to your room, along with staff issues.
We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.

I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2018

Hotel staff were excellent. We arrived late in the evening and were taken care of very well. Hotel is clean. Room was very clean. Up to date styling. Full amenities. Breakfast the following morning was great!

  • Stayed: June 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank rufus b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene' B, General Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this reviewResponded 9 July 2018

Dear Rufus B,
Thank you for taking the time to tell us about your experience at Holiday Inn Express CHATTANOOGA DOWNTOWN.

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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