Booked for three day family wedding after reading positive Trip Advisor reviews...used the best rate for Hilton...no breakfast included, but great senior rate...no problem with getting there from Nashville Airport (good directions), very convenient to the church and country club (Belle Meade) and family home in Franklin...given room facing the atrium...very large, clean, nicely decorated...loved the comfortable bed, big towels. Room needs more light, hard to see...Coffeemaker, while convenient and easy to use with pods, produced weak coffee so one of us went down each am and utilized the lobby coffee which was delicious. Never wanted to have breakfast there...just brought in fruit and yogurt from nearby Krogers... Had lunch when we arrived and it came quickly, good hamburger for hubby, good chicken salad for me...would have like a placemat or tablecloth. Very nice waiter...Everything fine until the early am...heard the four loud little chilren next door as if they were in my room...screaming, yelling...walls seemed thin...could not even hear the tv and forget reading a book. Asked for a new room and the manager on duty noted that this family was in the restaurant with the kids running around, loudly playing with light sabers...packed up our stuff and moved to the quiet wing facing the back of the hotel...p.s. the pool is a magnet for families, no problem with that but...forget any peace and quiet or quiet swim...No problem with the new room until....the day of the wedding. I went downstairs early and requested that the room be ready, cleaned up so we could prepare for the wedding we were going to attend...different manager called housekeeping...I heard her give our number and out we went...Came back to a room that was not touched...everything was timed for our preparations...not a happy camper. Went to the housekeeper who I saw next door and asked her to begin cleaning our room quickly. I saw her sheet with no mention of what was requested early in the morning. Went downstairs and lodged a complaint...same female manager called housekeeping...also asked for shower cap which I never received....anyway, 15 minutes later, we came back to the room even though the housekeeper was not finished and told her that was it...she was very nice, apologetic...not her fault...finally day we left not problem checking out...nice hotel, but few glitches...need management to think where they place large families for the comfort of other guests...they must know about the thiness of the walls...and importantly it the management's job to follow through with important requests...
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- Also Known As:
- Hilton Suites Brentwood Hotel Brentwood
- Hilton Hotel Brentwood
- Hilton Brentwood
- Brentwood Hilton