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“Bad Reception, Poor customer Service” 3 of 5 bubbles
Review of Wyndham Vacation Resorts Towers on the Grove

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Wyndham Vacation Resorts Towers on the Grove
Certificate of Excellence
GreenLeadersSilver level
Evans, Georgia
1 review
“Bad Reception, Poor customer Service”
3 of 5 bubbles Reviewed 1 March 2011

I travel to Mrytle Beach often...It is my place for destressing..and I almost always have a positive experience. Unfortunately this time, I was met with the force of arrogant and hostile force of Crystal and crew. I was booked for an oceanfront room..they put me on the 17th floor...I asked if there was another room on a lower floor..Crystal told me no, without looking. I told her I had a phobia to that height, it didn't phase her...so I went to look at the room to see if I could go on the balcony....it was very uncomfortable...so I called the reservation site and was about to cancel, when she looked at the availability and told me there were other rooms on lower floors....I went back to the desk, and was treated as if I had done something wrong and was an imposition on their time..Crystal refused to wait on me and never apologized..not one of them apoligized..they retorted with, we let you sign in early....then they said they would have to charge me for going in the room..but later decided not to....I expected at least management to apologize..but that never came...They acted as if they were doing me a great favor... Please remind them..I was paying for that room. It was not a gift......

  • Stayed February 2011, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank prayers78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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603 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (120)
Date | Rating
  • English first
  • French first
  • Any
English first
Lexington, South Carolina
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 20 February 2011

The Wyndham Resort was very nice. We had an ocean front view which was great. The next time I would choose a 2 bedroom because I do not like the layout of the 1 bedroom. It is not leisurely friendly.

  • Stayed February 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank clnicholson69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingsport, Tennessee
1 review
5 of 5 bubbles Reviewed 1 February 2011

I recently had a chance to have a " Get Away Weekend " and my girlfriend wanted to go to the Myrtle Beach area ... ( she hadn't been there since she was a child ,, when she was about 10 yrs old ... and she wanted to see how it has changed , over the past 26 years ... !! )
I had been to the area several times on different occasions ... and I have really never been a real fan of the area .... But .. I wanted to make her happy ,, so I reluctantly agreed.
I was able to do a little research on hotels for that area on my computer and ran across an ad for the Towers at North Myrtle Beach … They had a Luxury Ocean Front 1 BR , Full Kitchen , with Washer / Dryer and Jetted Tub . for $51.00 a Night !! (That’s right ,,, OCEAN FRONT !! )
I looked at the photos and thought to myself ,, this is “Too Good To Be True …” I booked the room and when I arrived … I was completely shocked … The Room ( and the Hotel ) were far better than the web site had described … I was truly amazed !! “ I LOVED THIS PLACE !! “
It is by far… THE MOST ENJOYABLE STAY, that I have ever encountered … anywhere in the Myrtle Beach Area !!
Listen People ,, If you want an exceptional place to stay , to truly relax while enjoying the Myrtle Beach area .. Do Not Miss This Place !! I promise … You Won’t Be Sorry !!

My Thanks Again , to the Towers at North Myrtle Beach ,,, I will be back !!

  • Stayed January 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CoachRogers20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
2 of 5 bubbles Reviewed 26 January 2011

There were 3 families altogether in which we booked 3 separate rooms, 2 checked in at the same time and 1 an hour later. 1 of the 2 were offered gift cards and a tour of the resort and the other family wasn't. As the 2 families sat in the lobby awaiting for the other family, they noticed that everyone who checked in got the same offer and incentive that our first party did. That triggered the family that wasn't offered anything to go ask why? That family got the explanation that there are codes that was prompting the workers to offer that to people that were checking in, and that that code wasn't next to this family name. As our 3rd family checked in, they received the offer as well. The corporate office was contacted the next business day, but there really wasn't any explanation that they could give and all they could do was continue to apologize. I will never stay at Wyndham Resorts again due to this incident.

  • Stayed January 2011
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank brisha80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belmont, North Carolina
1 review
4 of 5 bubbles Reviewed 4 December 2010

I very much enjoyed the recent stay at Towers on the Grove. Yes, it is a time share and, yes, they do try to get you to attend an informational breakfast, but all you have to do is say no. They were not in the least pushy about it. My husband and I decided to stay for an extra day and they were very accommodating. The room was comfortable, except for the sofa. It is made of leather and is not very soft. I would warn people upfront that there is no daily cleaning service. This was not a problem for us, on the contrary, it was really refreshing not to have someone knocking on your door at an early hour. I would suggest that Wyndham's website be more clear about this because most people would be expecting daily cleaning. All in all it was a very enjoyable stay and I would definitely go back for another visit.

  • Stayed November 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CNE47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wyndham Vacation Resorts Towers on the Grove

Property: Wyndham Vacation Resorts Towers on the Grove
Address: 2100 N Ocean Blvd, North Myrtle Beach, SC 29582-2460
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > North Myrtle Beach
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 39 Speciality Lodging in North Myrtle Beach
Price range (per night): ₹ 6,486 - ₹ 28,333
Hotel Class:3.5 star — Wyndham Vacation Resorts Towers on the Grove 3.5*
Number of rooms: 232
Official Description (provided by the hotel):
Imagine an interior with a touch of stunning art deco design; Ingeniously laid out condominium units in combinations of Studio, 1, 2, and 3 Bedrooms; each with it's own private balcony, offering a spectacular view of the the ocean. Gaze carelessly at the stunning sunrise as you embrace the refreshing ocean breezes. Wireless internet access, full kitchen, and designer furnishings. Fitness Center recently refurbished with state of the art Cybex equipment. Towers on the Grove is the jewel of North Myrtle Beach. Come ready to relax and be pampered. ... more   less 
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Also Known As:
Towers At North Myrtle Beach Hotel North Myrtle Beach

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