We stayed at the Westgate in the owner’s tower from 15-23 JUN 12. There were seven of us (two adults and five children). We stayed in a two bedroom villa. The room was outstanding. It was very spacious and nicely appointed; large jetted tub, spacious walk in shower, a TV in every room, two king size beds and multiple pull out sofa beds. If you really enjoy cooking, you may want to consider bringing your favorite knives, utensils, etc. The kitchen was lacking in this department. We were surprised to find out that housekeeping would only be in to clean at the midway point of our stay. It really did not have a negative impact on the room’s cleanliness as the staff readily takes away trash and towels if you leave them outside the door. There is no shortage of towels as they will bring you whatever you need when you call. The washer and dryer in the room was very small and somewhat ineffective. We attempted to wash several loads and each time, the cycle would just stop midway for no reason whatsoever. We notified the front desk and they did not respond that day but a very nice man named Drew came by the next day and serviced the dryer. It worked fine after that.
The amenities for the children were great. They have three pools for the kids (a lap pool from ankle deep to four feet in depth, a lazy river that is about three and a half feet deep all the way around and a toddler pool that is only one and a half feet deep). The water that flowed throughout the toddler pool sprinklers was intermittent and sometimes nonexistent. When it did flow, my three year old loved it. There is also a jetted hot tub but out of respect for the adults, I kept my children out of it…many other parents did not.
Up to this point, everything was better than an average stay anywhere else….now to the jeers….
PARKING…. We were always able to park on the grounds of the hotel because as owners, we had that privilege. That meant that we had to display a certain parking permit in or windshield. There were times that I could not even pull out of a certain area of the parking lot because people had taken the liberty to park wherever they could thereby blocking the only exit. Needless to say, this complete lack of situational awareness and selfishness aggravates me to no end. What equally aggravates me is that the hotel staff made no attempt to police up this kind of selfish behavior. I had to go and point this out to the staff at which time the concierge said “we’ll try and find out who own the vehicle”….not acceptable. I provided my vehicle information upon check in so I know they had those imbeciles’ information and room number. The other issue was people not taking the time to properly line up their vehicle within the white lines of the parking space that they were in. Why this big deal….because the same person that is too lazy to park straight is also too lazy to make sure their car door doesn’t hit my vehicle.
Overall, the staff was exceptionally nice and pleasant. When they are genuine like this, it is easy to spot the staff member that has a terrible personality. This person works outside at the pool side bar. I won’t mention any names but she is the blonde that finds it impossible to smile or take even an extra second to make any PAYING customer feel welcome.
- Official Description (provided by the hotel):
- Spectacular Oceanfront Vacation Getaway Enjoy an amazing vacation with the entire family on the white-sand beaches of the Grand Strand at the beautiful Westgate Myrtle Beach Oceanfront Resort, which lies in the heart of the bustling coastal resort of Myrtle Beach. Located across the street from Family Kingdom Amusement Park and just 2.5 miles from the bustling Broadway at the Beach venue. Each of the resort's spacious, beautifully decorated villas features a fully equipped kitchen or kitchenette, sleeper sofa and furnished balcony. ... more less
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- Also Known As:
- Westgate Myrtle Beach Oceanfront Hotel Myrtle Beach
- Holiday Inn Myrtle Beach