We had reservations for two bedroom which was for April 17-April 21 2012. When arriving on the 17th the room that my husband reserved wasn't right when we got in the room. He was told over the telephone that a king size bed in one room which was correct, but the 2nd room was totaly wrong, the reservationist told him that room would have a queen size bed, however it had two twin size beds, my sister and her husband was not going to sleep in that small bed. My husband addressed the front desk person she stated she don't why they told him this, and he told her her he wanted his money credited back on his card, and my sister requested their money back on their card, she said she couldn't do it, but we wasn't going for those words, when asked for her manager she stated no one was available she didn't try and componate us, so she called her manager and told he/she we wanted our cards credited back,and asked her manager how to perform the refund, because she didn't know how, and she said it would take three days before we would see it , but our thing was she just let business walk out the door, as though she could care less, and this holtel is where we stay every year, and to get that type of treatment was terrible, we had to load everything backup. However we got another resort and it was even better with king bed in our room,and my sister and husband had queen bed in there room and a better price, and welcome us there with the best caring atmosphere. I feel when making reservations on the telephone everybody needs to be recorded.
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- Also Known As:
- Schooner Ii Beach/Racquet Club Hotel Myrtle Beach