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All reviews full kitchen half half bedroom suite laundry room coffee pot definitely stay here again first floor great place to stay creamer dishwasher exit pet
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Reviewed 30 July 2018

My wife and I stayed at this Extended Stay this past weekend, our second stay in two years. In comparison to the last stay, we must admit that the room was not to the cleanest standards as the first time we stayed. The carpet had stains, the bed board and other surfaces near the sink, including the mirror were not cleaned prior to us entering the room. This made my wife uncomfortable. The facility is better than another Extended Stay America we stayed at in another city, but could have been cleaner. We find that the areas that are not clean seem to repeat themselves at other facilities under the same brand. We are very thankful for our stay, but hope that the room and downstairs hallway would be cleaner.

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Whiccup2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this reviewResponded 31 July 2018

Thank you for returning back to us. Although you had an overall pleasant stay, we apologize for the cleanliness issue. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2018 via mobile

I will start on a positive note. The one employee I spoke with the whole stay was pretty nice. The pool was clean and open so that was a plus. Now on to the bad. The garbage disposal was backed up and stunk, the burners on the stove took 20 minutes to heat up and so did the hot water, the tub felt like you were standing on a water bed, the beds were uncomfortable, the pull out bed looked like it had a pee stain on it, and the fridge didn't get cold. Fortunately for the fridge situation hotels.com overbooked us for the room we wanted so we ended up with two and individual rooms so I got to use the other fridge. But the downside to that instead of paying $100 for one room I had to pay $200 which left me with no spending money.

Date of stay: July 2018
Trip type: Travelled with family
Thank 493racheals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this reviewResponded 30 July 2018

Racheal, we apologize that you experienced so many difficulties while you were here. It is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2018 via mobile

This was a awesome place to stay and everyone is so friendly and they are also pet friendly this hotel deserves a five star rating. Will definitely stay here again. The staff are wonderful people and they help u with anything u need.

Date of stay: June 2018
Trip type: Travelled on business
Thank marilynlee1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this reviewResponded 1 July 2018

Marilyn, thanks for the 5-star review of Extended Stay America. We are thrilled to know you liked our pet-friendly policy and that our courteous staff made your stay a home-like one. On behalf of everyone here, we thank you for the recognition and invite you to visit us again soon.

Sincerely,
Hotel Management

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Reviewed 1 June 2018

We stayed at the Extended Stay America- Columbia-Harbison on the way to FL. With the spacious room and full kitchen, it’s easy to see why this is a good extended stay option. The location, right off I-26 and proximity to many restaurants on Columbiana Dr. (try the Carolina Ale House), make this a good choice when traveling through Columbia, SC. Our only complaint is the softness of the room’s mattress. It was too ‘spongy,’ and we didn’t get the best night’s sleep on it.

Date of stay: May 2018
Trip type: Travelled as a couple
Thank Carol V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this reviewResponded 2 June 2018

Carol, thank you for staying with us. We are glad to read you liked our convenient location and your room along with the kitchenette. That being said, we are sorry for not meeting your expectations with the bedding. We value your feedback as it will help us improve our guest experience moving forward. We hope to have the opportunity to make your next visit perfect in every respect.

Sincerely,
Hotel Management

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Reviewed 10 March 2018

great service friendly staff and great environment..coffee always fresh clean linen and room service was great i will recommand for everyone to treat yourself to a great hotel with full bedrooms and kitchen

Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank 111williek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this reviewResponded 12 March 2018

It was a pleasure reading your review of Extended Stay America. We have an exceptional team whose top priority is making sure every guest is comfortable and satisfied, so we will share your compliments with them. We are grateful for the recommendation and look forward to welcoming you back soon.

Sincerely,
Hotel Management

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