We had a cockroach in our room and when we told the manager/owner she said they like to come in when it gets cold outside. Like this is a normal every day experience. She killed the cockroach but makes me wonder what they have in the kitchen! We had no extra toilet tissue in our room and both rolls were almost out. The vending machines did not accept dollar bills so had to keep asking the "unfriendly" desk clerk for change. They acted really annoyed because we were interrupting their tv program. We asked for a no smoking room, which we received but across the hall someone was smoking up a storm. I am very allergic to smoke and had a bad reaction. The girl at the desk was really annoyed that I even mentioned the smoking and didn't offer any appologies. The bed was very hard and uncomfortable. The TV reception was very poor and not very many channels.The night clerk was very helpful and friendly and also the person attending to the breakfast was friendly, but the owner/manager and other staff really need to step up their customer service and smile once in a while.
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- Also Known As:
- Holiday Inn Express Greenwood Hotel Greenwood