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Reviews (1,280)
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Reviewed 9 April 2017

the hotel and it's staff was really great.everyone went out of their way to be very helpful. The food was hot and tasty. I would definetly stay again. I also would recommend this hotel to my family and friends.

Date of stay: April 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank judyhT3614ST
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamel B, Sales Admin Asst at Embassy Suites by Hilton Columbia - Greystone, responded to this reviewResponded 10 April 2017

judyhT3614ST,

Wow, thank you so much for making us all feel so special. Our goal and job is to make sure you feel valued, but with this review you have turned the tides indeed. Not only did we earn your loyalty to our brand, we are even more thankful that we have made the short list of your recommendations. Judy, we sincerely want to thank you for making us feel valued, important and appreciated. Often that mere appreciation means more than any dollar amount, because as people we tend to forget what a person said but we never forget how they made us feel. Again, this 5-star review is greatly appreciated and thank you for fueling our spirit to serve. Now we must be patient and await your return.

Humbly,
Jamel Batts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2017 via mobile

My wife and I stayed here with some friends this week for 3 nights as our base for the Masters. We really enjoyed our stay. The food in the restaurant was excellent as was breakfast. The rooms are very spacious and it's a very friendly hotel that we would definitely recommend. If you are going to the Masters it's just over an hours drive to Augusta and the traffic was fine considering it's a major worldwide sporting event.

Date of stay: April 2017
Trip type: Travelled with friends
Thank GrahamGrene27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamel B, Sales Admin Asst at Embassy Suites by Hilton Columbia - Greystone, responded to this reviewResponded 10 April 2017

GrahamGrene27,

First allow us to express our gratitude for choosing us as your base hotel during the Masters, as we are sure you had a plethora of options to choose from. Secondly we are most humbled by you rating us 5-stars in your review of our property. We agree that our Embassy should be everyone's base hotel, especially for an event like the Masters. As you mentioned within an hour drive, easy access to the interstate and the value one feels from being highly satisfied. Embassy Suites is one of the few brands that leave guests feeling refreshed and complete. We like to believe that one's battery is fully charged and that our guests depart with a peace of mind, knowing that your dime was money well spent. Mr. Graham, we are overjoyed by your kind words and we would be honored to welcome you back for next year's Masters.

Warm Regards,
Jamel Batts

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Reviewed 8 April 2017

The hotel was first class all the way. Room was wonderful. The open bar and appetizers on Sunday evening were an unexpected treat. I am moving this name brand to the top of my list for future travels.

Date of stay: April 2017
  • Trip type: Travelled solo
    • Location
    • Cleanliness
    • Service
Thank Raymond L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamel B, Sales Admin Asst at Embassy Suites by Hilton Columbia - Greystone, responded to this reviewResponded 10 April 2017

Raymond L,

We sincerely thank you for taking the time to rate our hotel with this 5-star review. Our aim is to always deliver first class service and to make every guest feel like an Ambassador at our Embassy. Besides being an all-suite hotel, each one of our suites have two rooms that add more privacy and spaciousness. The unexpected treat you experienced with our "Evening Reception" is held daily and we are quite pleased that it was indeed a pleasant surprise. We are ecstatic to hear that our Embassy Suites brand will be your primary source for booking moving forward and we ensure that your stays will only be better and greater later. Raymond, we look forward to your return in next year’s Masters event, or sooner...
With Pleasure,
Jamel Batts

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Reviewed 5 April 2017

A talent contest in the lobby is not a very good idea. They were very noisy and blocking several areas of the lobby. After checking in we went to the lobby for drinks and talk. We couldn't hold a conversation due to the noise.

Date of stay: April 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank S169EEjamess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamel B, Sales Admin Asst at Embassy Suites by Hilton Columbia - Greystone, responded to this reviewResponded 7 April 2017

S169EEjamess,

Thank you for taking a moment to provide your review of our hotel on Trip Advisor. We are extremely thankful to earn a 4-star rating from you despite the noise you experienced within our lobby. Here at Embassy Suites Columbia-Greystone we promote a culture of fun, a place you can let your hair down and or express yourself. By no means do we want one guest experience to effect another, however we focus more on our "Quiet Time" hours during the overnight sleeping times in regards to loud noise in the lobby. We hope that the rest of your stay was more pleasant and we look forward to you experiencing a quieter ambiance on your next return to our property.

Sincerely,
Jamel Batts

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Reviewed 4 April 2017

I stay here frequently throughout the year. The rooms are very nice and clean, the staff is very accommodating. They have a nice restaurant and bar with a menu to suit most everyone's taste, and the food is very good.

Date of stay: February 2017
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Michelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamel B, Sales Admin Asst at Embassy Suites by Hilton Columbia - Greystone, responded to this reviewResponded 5 April 2017

Michelle C,

We are most grateful for this completely accurate description of our property. As frequently as you stay with us you still found time in your busy schedule to graciously provide an amazing 5-star review. We get excited reading reviews like yours that paint a picture ever so vividly and the experience is even better than words can describe. With our two-room suites, complimentary drinks and free made-to-order breakfast we like to think of that as win, winning and winner, especially if you love a chicken dinner.

Michelle, we look forward to the next opportunity to serve you when you return to our Embassy Suites Columbia-Greystone.

Best Wishes,
Jamel Batts

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