My dad and I stayed at the Hilton Columbia Center Friday and Saturday, February 17 -18, 2012. We were in town to attend my best friend's daughter's wedding. My every interaction with the staff at this property was absolutely outstanding. When making the reservation, I asked for a late check-in, as our flight didn't even arrive in Columbia until 9:30 p.m. Late check-in was guaranteed and when I called back a few days before to make sure that was still the case, I was very cheerfully told that it was noted in the record exactly what time I was due to arrive. We landed on time in Columbia and had the good luck to land Charles, of Miracle Taxi as our cab driver. He ended up being our "chauffer" all weekend. He took us to the hotel and the front desk staff was extremely pleasant, cheerful, and professional. Bartley Cromer was the young man who checked us in (more about him later) and suggested that if we wanted a night cap, we could pop in to the bar at Ruth's Chris on the other side of the lobby. Great bar, terrific service. We got up to our room and settled in. The room was on the 8th floor (817) and was very spacious. There is free wi-fi and a good work station/desk. I did wonder at the space in the dresser that had obviously been intended (and perhaps once housed) a small fridge, as it would be nice to bring leftovers up from Ruth's Chris, but alas, no fridge there any more. There was a full size iron and ironing board (which we used and worked well). Good flat panel television with a lot of available stations. Good alarm clock radio. Beds were very comfortable!!! Anyway, we were unpacking and settling in when I got a voice mail on my cell phone and the room phone from Bartley at the front desk who had inadvertently failed to return my credit card to me. I went down stairs and after confirming my identity (thank you), the gal who had taken over for Bartley returned my card to me in a sealed envelope, none the worse for wear. In these days of identity theft and such, I was appreciative of their professional handling of this mistake. The next day my dad slept in and I went down to the lobby where free coffee and tea are always on offer. I brought a cup up for my dad, who was still snoozing, and then I walked up the street to the corner and saw that there is an IHOP right there and a CVS drug store across the street. One block over is Gervais Street, where there are countless places to eat and have libations as well as shopping. After a short exploration, I went back up to the room where my dad had finally awakened.
The gal who was getting married was my flower girl back in 1992 when she was only 7 years old. At the time, she told me that when she eventually got married, she would allow me to participate in her wedding, and when I asked what she would have me do, she stated firmly that I would be allowed to "pick berries." So, I really wanted to bring a basket of berries with me to the wedding (but obviously couldn't have packed one on the plane). When we went downstairs, I spotted Bartley working the door to Ruth's Chris and I asked him about where to go to get berries and a basket. He told me some shops to visit for the basket and then offered to go to Publix for me on his lunch hour and purchase assorted berries! Definitely above and beyond the call of duty, but I totally took him up on his offer and gave him money to go to Publix. He brought me back a bunch of berries and then proceeded to put together a gorgeous arrangement of berries in the glass basket I found in an antique store (great antiquing within easy walking distance of the hotel). I was so impressed with Bartley going so far beyond what his job description calls for; and he was funny, pleasant and professional as well. The rest of the front desk and restaurant staff were also absolutely wonderful - truly a terrific customer service experience.
We did have a small snafu the next morning with our room service, so be very sure to be very specific when ordering. But, the food was great and so was the coffee. They claimed to be out of tea bags, but there were some in the lobby, so not sure about that...
Overall, I highly recommend this hotel and would most definitely stay there again if I go back to Columbia.
- Official Description (provided by the hotel):
- Elegant in atmosphere and striking in detail, the Hilton® Columbia Center is ideally located in the center of the financial, entertainment and historic district. Our hotel provides a spacious haven for business and leisure travelers coming to Columbia, South Carolina. Enjoy our graceful combination of historical architectural elements with modern facilities, chic design, and Southern hospitality....Hilton-style. We feature 222 signature guestrooms and suites including 2 Presidential Suites, 12 Executive Suites, and 3 Junior Suites - all surprisingly spacious and inviting. Each of our guestrooms and suites was decorated with warm rich earth tones and elegant dark woods, floor-to-ceiling windows to entice business travelers and vacationers alike. We offer all the amenities needed to ensure an unforgettable experience each time you stay with us. ... more less
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- Also Known As:
- Hilton Columbia Hotel Columbia
- Hilton Hotel Columbia
- Columbia Hilton