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“Don't Pre-pay via Internet Specials”

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Hilton Columbia Center
Ranked #10 of 94 Hotels in Columbia
Certificate of Excellence
bn4md1
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Don't Pre-pay via Internet Specials”
Reviewed 13 October 2007

My boyfriend and I were in town for my best friends wedding. I made advance plans via the Hilton.com website which required immediate payment for $119 a night -a steal. I reserved Saturday and Sunday nights. The website was accurate with its images of the hotel, it's beautifully decorated and brand new. The staff was impressive and our room was quiet and very comfortable. My only complaint is that upon departure I received a bill and immediately went to the front desk to clear the matter. Management was not available and the front desk disputed my claim of pre-payment advising there was merely a hold on my account. After disputing this for some time and management never having appeared, the front desk advised speaking with management later in the day. We left the state and returned to our hometown. Everytime I called management was not available and I thought the issue resolved. Within a couple of days my account was automatically charged a duplication of fees which included parking at $10 a day which came to $277. After numerous messages for management I finally spoke with a lady who after a few hours found their error but the refund took four days and my bank charged an unexpected overdraft fee.
So, please, eventhough the rate is the best in town, it might be wise to just pay via telephone or upon arrival or departure.

Stayed September 2007
Helpful?
3 Thank bn4md1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tonytam, General Manager at Hilton Columbia Center, responded to this review, 23 August 2010
Thank you for taking the time to write a review for our hotel. If the Hilton brand is the best of the best, then the Hilton Columbia Center can be considered the best of the best of the best. In 2009 – just a year and a half after opening its doors – the Hilton Columbia Center was ranked #1 for overall service out of 287 Hilton hotels nationwide. Based on results from the Hilton Brand-Americas Voice of the Customer Survey, this ranking is the top recognition for Hilton Hotels. In addition to this prestigious award, the Hilton Columbia has also been honored with the #1 ranking by Tripadvisor in Columbia by business and leisure travelers and “The Best Lodging of Columbia Award” by the Columbia Metropolitan Magazine and readers of the Freetimes and Columbia Metropolitan.
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843 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 6 October 2007

We booked our stay at this hotel for the USC - Kentucky football game and the hotel was 100% booked for the first time since opening. After waiting in line for quite awhile to check in, when finally getting to the Hilton Honors check in counter, we were told we would be sixth on the waiting list for a room to be cleaned. Apparently, most of the housekeeping staff decided not to come to work that day! However, once we did get to our room (we accepted one with 2 queens rather than the king we had reserved), we were very pleased with the room. It is a new hotel and everything is still sparkling clean. One insignificant issue I found was when we tried to find a guide with the television stations to get the local weather report and nothing was listed in the room guide...which, by the way, was photo copied with instructions to call extension "XXXX" (no numbers, only X's) throughout the guide. Ruth's Chris is on site, but since it took us so long to get a room, we weren't able to enjoy it. This hotel isn't quite there, yet, but give it a few months...it will be! It is in a great location and we will definitely stay there again and will recommend it to our friends.

  • Liked — Cleanliness, room decor, Ruth's Chris on site, location
  • Disliked — Check in
  • Stayed October 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank supreme1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tonytam, General Manager at Hilton Columbia Center, responded to this review, 23 August 2010
Thank you for taking the time to write a review for our hotel. If the Hilton brand is the best of the best, then the Hilton Columbia Center can be considered the best of the best of the best. In 2009 – just a year and a half after opening its doors – the Hilton Columbia Center was ranked #1 for overall service out of 287 Hilton hotels nationwide. Based on results from the Hilton Brand-Americas Voice of the Customer Survey, this ranking is the top recognition for Hilton Hotels. In addition to this prestigious award, the Hilton Columbia has also been honored with the #1 ranking by Tripadvisor in Columbia by business and leisure travelers and “The Best Lodging of Columbia Award” by the Columbia Metropolitan Magazine and readers of the Freetimes and Columbia Metropolitan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Columbia Center

Property: Hilton Columbia Center
Address: 924 Senate St, Columbia, SC 29201-3158
Phone Number:
Region: United States > South Carolina > Columbia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Columbia
#12 Romantic Hotel in Columbia
#14 Business Hotel in Columbia
Price range (per night): ₹ 8,914 - ₹ 21,252
Hotel Class:3.5 star — Hilton Columbia Center 3.5*
Number of rooms: 222
Official Description (provided by the hotel):
Elegant in atmosphere and striking in detail, the Hilton® Columbia Center is ideally located in the center of the financial, entertainment and historic district. Our hotel provides a spacious haven for business and leisure travelers coming to Columbia, South Carolina. Enjoy our graceful combination of historical architectural elements with modern facilities, chic design, and Southern hospitality....Hilton-style. We feature 222 signature guestrooms and suites including 2 Presidential Suites, 12 Executive Suites, and 3 Junior Suites - all surprisingly spacious and inviting. Each of our guestrooms and suites was decorated with warm rich earth tones and elegant dark woods, floor-to-ceiling windows to entice business travelers and vacationers alike. We offer all the amenities needed to ensure an unforgettable experience each time you stay with us. ... more   less 
Reservation Options:
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Also Known As:
Hilton Columbia Hotel Columbia
Hilton Hotel Columbia
Columbia Hilton

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