I had a great time staying in the hotel. I did get early(20 minutes), and was told I had to comeback. Check in was smooth though and the staff was very nice. I am going to stay their again in the future.More
- Free Wifi
- Free Parking
I had a great time staying in the hotel. I did get early(20 minutes), and was told I had to comeback. Check in was smooth though and the staff was very nice. I am going to stay their again in the future.MoreShow less
Thank you for the great review , we are excited to welcome you back in the future.
I travel at least once a month and love the homewood suites and try to stay there every chance I can. This time though it was completely different. This one was horrible. I stayed there two days and had to have my card keys replaced at least five times. When I asked for a late checkout I was treated rudely by the staff and told to call back tomorrow- ( in the past 15 years they have always told me, “sure, you can stay until 1:00”.) the most disturbing thing was a housekeeper opening my room without knocking while my young daughter was changing clothes. Also during the two days we were there my daughter said how the pool had dirty q-tips and glass in the pool. She wanted to go swimming the last day but it was closed during that morning in which the response I received from management was they cleaned it everyday. I recommend every other homewood suites, but not this one.
Thank you for sharing the experience you had while visiting our location. We will use this experience as a training tool to help move our property in abrighter direction.
Room wasn't clean upon our arrival.
Trash cans full, gym size of a closet with one treadmill.
Pillows are the softest pillows I've ever slept on, meaning they're uncomfortable. HOMESUITE will not be a hotel on my list, while traveling in the future.
Thank you for the feedback , we will use this review to help better our team.
The hotel was great! The staff were friendly and helpful even with places to eat nearby. The rooms were spacious, comfortable, and clean! There was a fitness center which was a plus for me! The continental breakfast was outstanding. The staff at breakfast was very welcoming and helpful as well.
The entire hotel team appreciates the feedback provided , we hope to welcome you back soon !
Safe Travels ,
This property is true to the Brand, and while I did not have a chance to partake in the Breakfast that is offered, I am certain it was more than pre-packed plastic wrapped items that you have to warm yourself or pour out of box. Room was comfortable and nicely apportioned. Small couch in the room had been used - a lot - so beware of sagging near the arm rests on either side. Maybe some new cushions would help! Other than this, no complaints. Establishment is relatively close to some restaurants, and a movie theater not to far aware for a little change of pace. Overall. good location and a good price point for a per night stay.
We appreciate the positive review and hope to welcome you back soon!
Safe Travels ,
Attend the funeral of a family member, as always our stay with Homewood in Columbia was enjoyable. I love the suite style rooms which is why I always choose the particular hotel whenever it is possible
Thank you for the great review , I will pass along to my team !