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“Customer Service Is Not Yet Dead” 4 of 5 bubbles
Review of Wingate by Wyndham Columbia/Harbison

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Wingate by Wyndham Columbia/Harbison
Ranked #24 of 96 Hotels in Columbia
GreenLeadersBronze level
cola, sc
1 review
“Customer Service Is Not Yet Dead”
4 of 5 bubbles Reviewed 29 April 2012

I'm old school and expect things to work properly - the first and every time. My room key card did not. The front desk attendant offered another, but I was exapserated, tired and wilted from the heat and humidity. I was picking up my bags to leave when Jennifer, the manager entered the lobby.

She made me feel welcomed and wanted. The clerk said all of the right things, he was trained well, but he didn't care. Jennifer made sure the new keys worked, comped the night and followed up to make sure everything was to my satisfaction.

She understands customer service. I appreciate her professionalism. The next morning she was busy bussing tables, restocking the breakfast bar and speaking to the guests. I was impressed and wanted to offer her a comfy chair and find out how she does it all!

  • Stayed April 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank workaholicinsc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JPManager, General Manager at Wingate by Wyndham Columbia/Harbison, responded to this review, 30 April 2012
Martha- thank you so much- This was wonderful to see first thing on a Monday morning.

Your comments serve as a tool to better serve all our guests so thank you so much .
Please come back to see us should you be in this area again.

J Perry
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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839 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Concord, NC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 April 2012

This was our first time at Wingate by Wyndham and it will not be our last! The room was very clean, the beds very comfortable. The complimentary breakfast was great! We had our grandsons with us and spent a couple of days in Columbia. The lady who checked us in gave us many suggestions of places to take the boys and the hotel offered tickets to the zoo at a great discount. We liked the location of the Hotel, right at the mall and near many restaurants, movie theater and the interstate! I have already told 4 of my friends. I will look for Wingate By Wyndham Hotels for future stays when we travel!

  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Donna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JPManager, Manager at Wingate by Wyndham Columbia/Harbison, responded to this review, 19 April 2012
This review was top notch- thank you for taking time to do this- It is wonderful to
be able to pass such great comments onto my staff. I am sure it will make their day-
it made mine!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Piedmont, South Carolina
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 18 April 2012

Great location-- right off the road of great shopping, great restaurants, and the interstate to downtown (just not great traffic!). Service is also wonderful. The rooms are clean, neat, and very pleasant to occupy. I highly recommend this hotel.

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RamblinGal11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JPManager, General Manager at Wingate by Wyndham Columbia/Harbison, responded to this review, 18 April 2012
Thank you so much! I love coming into work and checking TripAdvisors- I hope you will
come back to see us when you are in this area again. I appreciate you taking the
time to write this review

J Perry
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fayetteville, North Carolina
1 review
5 of 5 bubbles Reviewed 26 March 2012

This was my first stay @ this property, but it wont be my last. Breakfast was awesome, even my 3 yr old, whose a picky eater, got full! I asked for a late checkout, and was given one with no problem. Even though I ended up staying an extra night. They even matched the price from the travel website I made my reservation on. Room was very very spacious, and clean. The bed was sooo comfy that I didn't want to get up. I would recommend this hotel to anyone staying in the Columbia area. The drive to Fort Jackson is 20 minutes but it's well worth the drive! I look forward to staying with you guys again real soon. Thanks so much!

  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JessicaShorty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JPManager, General Manager at Wingate by Wyndham Columbia/Harbison, responded to this review, 30 March 2012
How nice of you to write such a wonderful review- I will pass this onto all my staff.
Please come back to see us if you are in Columbia again- we love guests like you!

J Perry
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Allison Park, Pennsylvania, United States
2 reviews
5 of 5 bubbles Reviewed 20 February 2012

Stayed on our way to and back from Miami Florida for a criuse. Rooms are very nice and were well kept. The money for the each night was very well spent. Great moring breakfast and staff was very helpful at all times. Many restaurants steps away from hotel and some a very short driving distance. Will definately stay again if drivinf that way.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Debbie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JPManager, General Manager at Wingate by Wyndham Columbia/Harbison, responded to this review, 21 February 2012
What a nice review- I appreciate you taking time to do this- It is very rewarding to see
that our hard work is paying off. Please come back to see us should you be in
the Columbia area again- I hope your cruise was wonderful

J Perry- gm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wingate by Wyndham Columbia/Harbison

Property: Wingate by Wyndham Columbia/Harbison
Address: 217 Lanneau Court, Columbia, SC 29212
Phone Number:
Region: United States > South Carolina > Columbia
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
#7 Green Hotel in Columbia
#18 Business Hotel in Columbia
#19 Romantic Hotel in Columbia
#21 Family Hotel in Columbia
Price range (per night): ₹ 6,003 - ₹ 9,755
Hotel Class:2.5 star — Wingate by Wyndham Columbia/Harbison 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Wingate by Wyndham Harbison is located across the street from Columbiana Mall, directly next door to a movie theater and within walking distance to several restaurants! Discount coupons are available at the front desk to local attractions and restaurants! Guests are welcome to enjoy a complimentary, hot breakfast and use of our outdoor pool, Wi-Fi internet,business center and fitness cente. Guests also have complimentary access to Gold's Gym. Check out our brand new 32" flat screen TV's! ... more   less 
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Also Known As:
Wingate By Wyndham Columbia / Harbison Hotel Columbia
Wingate Hotel Columbia Harbison

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