I'm old school and expect things to work properly - the first and every time. My room key card did not. The front desk attendant offered another, but I was exapserated, tired and wilted from the heat and humidity. I was picking up my bags to leave when Jennifer, the manager entered the lobby.
She made me feel welcomed and wanted. The clerk said all of the right things, he was trained well, but he didn't care. Jennifer made sure the new keys worked, comped the night and followed up to make sure everything was to my satisfaction.
She understands customer service. I appreciate her professionalism. The next morning she was busy bussing tables, restocking the breakfast bar and speaking to the guests. I was impressed and wanted to offer her a comfy chair and find out how she does it all!
- Official Description (provided by the hotel):
- Wingate by Wyndham Harbison is located across the street from Columbiana Mall, directly next door to a movie theater and within walking distance to several restaurants! Discount coupons are available at the front desk to local attractions and restaurants! Guests are welcome to enjoy a complimentary, hot breakfast and use of our outdoor pool, Wi-Fi internet,business center and fitness cente. Guests also have complimentary access to Gold's Gym. Check out our brand new 32" flat screen TV's! ... more less
- Reservation Options:
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- Also Known As:
- Wingate By Wyndham Columbia / Harbison Hotel Columbia
- Wingate Hotel Columbia Harbison