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All reviews indoor pool room was clean overnight stop waffle maker front desk personnel waffles king suite free breakfast breakfast bar hot breakfast highway florida
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Reviewed 30 March 2016

Have stayed here 2 times. The rooms , the service and the breakfast have perfect each time, the issue is the pool. if you read other reviews it is the low of this location, I am a member so have stayed at many country inns and suites, each experience has been great, love dealing with this brand of hotel, I would say just fix the pool area and it will pay off

Stayed: March 2016
Thank Neill A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2016

  • Stayed: March 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GuestServicesMember, Guest Relations Manager at Country Inn & Suites by Radisson, Columbia, SC, responded to this reviewResponded 31 March 2016

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 29 March 2016

  • Stayed: March 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 25 March 2016

Hotel room was not clean, had a bad odor, manager on duty was rude and unhelpful! Other guests stood outside entrance doors drinking beer and smoking cigarettes. Refrigerator did not work in my room, carpets looked liked they had not been vacuumed recently, fingerprints all over tv screen so that obviously had not been cleaned either. The rooms was quite nasty!

  • Stayed: March 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
Thank scotinusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServicesMember, Guest Relations Manager at Country Inn & Suites by Radisson, Columbia, SC, responded to this reviewResponded 26 March 2016

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services.

The experiences you described are not characteristic of the level of service our staff strive to provide, and we apologize your stay was unsatisfactory. We appreciate you bringing this matter to our attention, and we will work diligently to ensure your claims are fully investigated.

Should you have any concerns during or after your stay, please reach out to any of our employees directly, so we can address any concerns that may impact your stay.

Your feedback was shared with our team, and we look forward to the opportunity to welcome you back and exceed your expectations.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2016

This hotel is outdated. The pool area is in serious need of ceiling repairs and deep cleaning to remove mold around the room. The whirlpool also did not work. Our room was clean and met our needs. Free breakfast was your basic hotel free breakfast.

  • Stayed: March 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
Thank 492christopherz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServicesMember, Guest Relations Manager at Country Inn & Suites by Radisson, Columbia, SC, responded to this reviewResponded 26 March 2016

Thank you for taking the time to share your valuable review. The experiences you described are not characteristic of the level of service our staff strive to provide, and we apologize your stay was unsatisfactory.

We appreciate you bringing this matter to our attention, and we will work diligently to ensure your claims are fully investigated. Your comments are valued, and your suggestions will be used to consider improvements in the future. Should you have any concerns during or after your stay, please reach out to any of our employees directly, so we can address any concerns that may impact your stay.

We apologize that our breakfast did not meet your expectations. We offer a complimentary hot breakfast that have selections that range from hot oatmeal and eggs and bacon to build-your-own options like omeletes and waffles. Plus, our hot menu items rotate so you can experience a new offering every day.

Your feedback was shared with our team, and we look forward to the opportunity to welcome you back and exceed your expectations.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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