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Reviewed 29 December 2015 via mobile

Went with my sister, we're late 20's early 30's. Needed some sunshine after a rather brutal winter and the Ashley Holiday Inn proved to be comfortable and within our budget. The room and staff met all of our needs. We could walk to all of the attractions downtown.

Stayed: March 2015, travelled with family
Thank Iphigeniae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Charleston Downtown - Medical Area, responded to this reviewResponded 14 January 2016

Dear Iphigeniae,

Thank you for taking the time to write a review of your recent stay. I am pleased to know that we were able to meet your expectations when it comes to providing a comfortable and friendly accommodation. Your kind comments are highly appreciated. Let us assure you that we will continuously strive for improvement to make your future stays as good or even better.

Sincerely,

Faith R
Case Manager
IHGService

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Reviewed 27 December 2015 via mobile

Brian the night clerk was amazing in helping us chose the best accommodotion for our needs. Most of my conversations took place with him at 4:00 am! from home in NY. Just lovely to talk to. His warmth and friendliness made up for any shortcomings of the facility. The good. Location very convenient to downtown. We used Uber at a cost of about 7-8 dollars each way. Difficult to enter and exit, really odd ball lay out. Breakfast, plentiful eggs, sausage, biscuits, gravy and usual pastries. Very good. The room was SPOTLESS! It made up for what it lacked. The not so great. The grounds were dirty and unkept. First impressions...you would not stay. Vacant dirty lot next door. Trash area for hotel broken down and dirty looking. Landscaping was terrible except for the front. Around back, Wood needed paint. The hall AC dripped water out of a cockeyed eves trough over the door. The room DARK, DARK, DARK we had to take shades off lamps and put them back on before leaving. It was horrible. I called the front desk at 5 pm day of arrival to ask for a lamp but no one answered the front desk phone. The bedskirt was all tucked up under the mattress and NO bed scarf as is usual these days to compliment decor. Room was drab, dark. A futile attempt albeit cheap upgrade of modern paint, fresh curtains. The tub had sloppy grout, rust stains on tile area, the room had poorly repaired holes in wall, but the room was so dark they didn't show too badly. Limited 40 or so channels.
Obviously the owners did some quick flashy upgrades to lobby and low cost attempt to freshen rooms. But poorly and cheaply done. If I stayed again only would be due to staff such as Brian but otherwise this Inn does not stack up. Shabby at best when you get past the lobby. FIRE HAZARD! The crash bar on the outside back door would not open from the inside 95% of the time. Kick it, pound it, it would not open. Staff could not open it. I'm talking from the INSIDE if there was a fire thank God for the sliding door. Come to find out there is a sensor over the door. You must know its there and move your body til it lights up. Very dangerous set up.

Stayed: December 2015, travelled as a couple
Thank suitcaseannie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyler D, Manager at Holiday Inn Express Charleston Downtown - Medical Area, responded to this reviewResponded 13 March 2016

Dear suitcaseannie,

We appreciate your review of your stay with us and for your kind words about how helpful Brian was before and during your stay. We have been in the process of upgrading many of the areas of the hotel and we hope you will be back to see our improvements under new management since your last stay.

Best regards,

Management

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Reviewed 26 December 2015 via mobile

Stayed for a night. Bed was comfy, room was quiet. 8-9 min drive to historic district (parking in that area is free after 6pm). The breakfast was actually quite substantial and gets you on your way well fed. The environs around the hotel are nothing to look at, but it's right off the interstate so also convenient. All in all, was a good choice for the purpose of seeing the city quickly and on a budget.

Stayed: December 2015, travelled as a couple
Thank Sean H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyler D, Manager at Holiday Inn Express Charleston Downtown - Medical Area, responded to this reviewResponded 1 April 2016

Dear Sean H,

We wanted to take a moment to thank you for your stay with us and for taking the time to review our property. We hope you will be back again in the future.

Best,

Management

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Reviewed 26 December 2015

Disappointed in this hotel, located in very busy area-hard to pull out on the highway. Did not think our room was very clean; especially the bathroom-the water did not drain out of the tub very well and the shower liner was dirty. Breakfast was the highlight-delicious cinnamon rolls. The employees were very nice. Would not stay here again.

  • Stayed: December 2015, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank beverly655
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Charleston Downtown - Medical Area, responded to this reviewResponded 11 January 2016

Dear beverly655,

Thank you very much for taking the time to share your thoughts and comments about your stay with us. We are glad that you liked our breakfast selection and that you found our staff to be very nice. On the other hand, we would like to apologize for falling short of your expectations regarding our rooms and bathrooms. We also regret the issues you had with our location. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. In addition, your feedback has been forwarded to our management for review.

Again, our apologies for the inconvenience and we hope to have another opportunity to provide you a much better experience.

Sincerely,

Joel A
Case Manager
IHGCare

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Reviewed 26 December 2015

Very nice motel, friendly staff and great breakfast. Comfortable clean room, would use this motel again. Had never been to Charleston, Motel easy to find and plenty of parking, trolley or bus pick-up close by. Good job!

  • Stayed: December 2015, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Debbie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyler D, Manager at Holiday Inn Express Charleston Downtown - Medical Area, responded to this reviewResponded 1 April 2016

Dear Debbie M,

We wanted to thank you for your stay with us over the Holidays. Charleston is a special place year round, but Christmas in Charleston is extra special. We hope to see you back again in the future.

Best regards,

Management

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