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Reviewed 4 September 2018

We received poor service and our room was not sufficiently cleaned. A hazard sign was never removed from room. The remote worked very poorly in the living room. I liked the breakfast and the man over the breakfast was very friendly. It would have been nice if the tables were cleaned.

  • Stayed: August 2018, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank Angela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM30593, General Manager at Hawthorn Suites by Wyndham Charleston, responded to this reviewResponded 6 September 2018

Dear Angela B-

Thank you for leaving some feedback in regards to your stay. I am sorry to hear that we fell short with your housekeeping services. I will make sure to let the department know so they can improve for future guests. I hope you give us another chance in the future. Wish you safe travels.

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Reviewed 4 September 2018 via mobile

The hospitality of the staff was impeccable. The room was very clean, bed were comfortable,and the breakfast was ok! I'd stay again when i return to Charleston but this time I'll be bringing people with me to experience the true hospitality of Charleston and the Hawthorn Suites!

Stayed: September 2018, travelled solo
Thank ParisM1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM30593, General Manager at Hawthorn Suites by Wyndham Charleston, responded to this reviewResponded 6 September 2018

Dear Paris M-

Thank your for staying at the Hawthorn Suites in Charleston. We are pleased to read that you found our hotel accommodating for you and your family. We appreciate you recommending our hotel to friends and family. I will be sure the share your review with the entire staff. We look forward to having you as our guest when you return the area.

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Reviewed 1 September 2018

Not worth it - cost, distress, lack of quality nor concern for guest satisfaction. Shower would not drain & shower curtain hung in dirty water for 2 of 4 days. Drain fixed on 3rd day but they could not fix curtain. Why would we stay & have to deal with this ever again.

  • Stayed: August 2018, travelled as a couple
    • Value
    • Location
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Review collected in partnership with this hotel
Thank maryR7090PV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2018

We were traveling with 3 small kids so we choose this hotel based on the fact that the rooms were separated, bedroom, kitchenette, and living room to give them some space. The room was nice, lots of space and we really enjoyed the full fridge since we were traveling with a baby. The indoor pool was very warm and the kids spent a lot of time there in the afternoons.

The only problem we had was that on Friday and Saturday night, there is a bar right next door to the hotel that played very loud music late into the night. We were unable to get the kids to sleep in the bedroom because of the thumping base that kept waking them up. We ended up pulling out the sofa bed and having to close the bedroom door to muffle some of the sound. This is not the hotels fault by any means, just something to think about if you are traveling through on the weekends and have light sleepers with you!

  • Stayed: August 2018, travelled with family
    • Value
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Thank firemom3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM30593, Manager at Hawthorn Suites by Wyndham Charleston, responded to this reviewResponded 23 August 2018

Dear Firemom3-

Thank you so much for the very nice feedback. It is always wonderful to hear that we have exceeded our guest expectations and they enjoyed the layout of our suites. I am sorry to hear that the noise next door disturbed your night. I hope you and your family stay with us the in the near future.


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Reviewed 21 August 2018

overall it was good for price .just needs some fresh paint in rooms .breakfast was allways great..the girls are front desk were very nice .not to fat from downtown area...we had a suite room and overall it was very nice with 2 tv and a big frig.good parking plenty of lights outdoors

  • Stayed: August 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank jeff37643
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM30593, General Manager at Hawthorn Suites by Wyndham Charleston, responded to this reviewResponded 22 August 2018

Dear jeff37643-

Thank you for choosing us to be your home away from home and then taking the time to let people know of your stay.I am so thankful that you were able to have such a great stay. Safe travels, and I hope we see you again soon.

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