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“Southern Flair with Luxurious Feel” 4 of 5 bubbles
Review of Belmond Charleston Place

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Belmond Charleston Place
Ranked #14 of 60 Hotels in Charleston
Certificate of Excellence
San Francisco, California
Level Contributor
77 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Southern Flair with Luxurious Feel”
4 of 5 bubbles Reviewed 22 March 2012

What could be finer than to feel the warmth of the south mixed with the elegance and luxury of the Orient Express hotels. The hotel is a few steps off of the main road in Charleston, so if you blink you could miss the entrance...which was actually terrific, giving it a very private and exclusive entry with fountain. The bellmen were extremely helpful, check in was smooth, etc.
The lobby was gorgeous with the bright day time restaurant in sight along with the rich, dark bar...very inviting but I didn't have time for a cocktail.
Many corporate types wandering around the lobby, as well as obvious tourists...all going in various directions, as it turns out, there are several entrances to the lobby.
Four stars instead of five? The restaurant. I'm a foodie and used to the best. We had breakfast and lunch at the hotel and were underwhelmed each time. Chef attempts to make every dish creative...but the flavors didn't come together nor did the way the dishes were enhanced. The presentation was beautiful, service perfect, but each dish raised eyebrows and we were left wondering "why"?

  • Stayed March 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WineDineDive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,908 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (591)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
East Aurora
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 21 March 2012

The staff of this hotel personifies SERVICE. They are warm, accomodating and make unending efforts to assist guests. We arrived a day earlier than our reservation stated, and a lovely young woman immediately had our room available. Like all the staff, she was a wealth of information to make our stay in the city as enjoyable as possible

The hotel is luxurious without being stuffy. It is in the absolute heart of the historic district, close to the Market, restaurants, the Dock Street Theater, and the praline shops. We left our car in the provided parking lot (small charge) and walked everywhere. The hotel has many amenities, some of which we expected, but some of which were a delightful surprise.

Charleston is a magnificent city...one worth repeated visits...which we will definitely do. You can bet we will stay at Charleston Place each time we visit the city.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SnookyBabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armonk, New York
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 17 March 2012

This hotel was lovely. Rooms were well appointed and lobby was nice too. Liked perusing the shops as well. Concierge was knowledgeable and helpful. Parking garage was convenient too.
I loved the sun roof where I relaxed with my niece and enjoyed the beautiful late afternoon sun.

  • Stayed April 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank sgottlieb51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CharlestonPlace, General Manager at Belmond Charleston Place, responded to this review, 21 March 2012
Dear Sgottlieb51,

I wanted to reach out to thank you for your recent visit to Charleston Place, as well as posting a review of your experience at the hotel. I'm pleased to read that you and your niece enjoyed a relaxing visit to Charleston and that you were satisfied with your rooms and the service you received from our concierge. I'm glad you were able to enjoy our rooftop pool. It's one of our guests' favorite features of the hotel and a hidden gem in downtown Charleston.

Thanks again for choosing to stay at Charleston Place. We hope to welcome you back again in the future.

Best regards,

Paul Stracey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guntown
Level Contributor
116 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 bubbles Reviewed 16 March 2012

very elegant hotel in heart of Charleston..walk to most all sites and shopping..great place for meetings

  • Stayed March 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank msbullie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 12 March 2012

I am currently staying at Charleston Place and must admit i am disappointed.
For an upmarket hotel with high prices, there are many things wrong.
For example the room: Shower pressure is terrible, lighting is so bad that it is nearly impossible to read a newspaper at night ( i am not a youngster any more and lighting is important). The TV reception is very poor and some stations are subject to all sorts of visual distortions. My TV is not new, so it might be the TV. There is no coffee maker in the room, so if you want coffee early in the morning you have to call room service or go down to the lobby to get it. I did complain but was told that's how it has been for some time.
Last night i had dinner in the Charleston Grill. The food was good but i waited nearly an hour for it. They comped the meal, but the damage was done.
Save your money stay somewhere else that is better value.

  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank MHepworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CharlestonPlace, General Manager at Belmond Charleston Place, responded to this review, 21 March 2012
Dear MPHepworth,

Thanks for your recent visit to Charleston Place, and taking time to share a review of your experience. While it's not always easy to read negative feedback, it is extremely helpful as we continue to look for opportunities to improve our hotel product and the service we provide guests. I'm extremely sorry for the issues your experienced during your stay, but am happy that you were able to speak with a member of our team to address your concerns. You'll be pleased to know that all of the TVs in our guest rooms are currently being replace with new flat-screen units.

Thanks again for your business and sharing this review.

Sincerely,

Paul Stracey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Belmond Charleston Place

Property: Belmond Charleston Place
Address: 205 Meeting Street, Charleston, SC 29401-3110
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Charleston
#3 Business Hotel in Charleston
#10 Romantic Hotel in Charleston
#11 Luxury Hotel in Charleston
#17 Family Hotel in Charleston
Price range (per night): ₹ 19,748 - ₹ 48,932
Hotel Class:4.5 star — Belmond Charleston Place 4.5*
Number of rooms: 434
Official Description (provided by the hotel):
Historic Charleston’s premier hotel just minutes from famous homes, museums and churches. World-class luxurious accommodations including a full-service European spa; rooftop pool; “The Club,” a private concierge level located on the top two floors; award-winning dining; 28 exclusive boutiques and the legendary Orient-Express service, all in the heart of downtown. ... more   less 
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Also Known As:
Charleston Place By Orient-Express Hotel Charleston
Place Hotel Charleston
Charleston Place Hotel

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