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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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Reviews (156)
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Traveller rating
138
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Reviewed 9 March 2021 via mobile

The beds are very comfortable and the bathroom was large with a huge walk-in shower. The room was a 10 but the service was lacking. It took ages to get the car from the valet and one time the texting service said there was ‘no one to assist, try back later.’ We specifically asked for milk for the coffee brought to the room but got cream. We asked for the room to be made up but if never was, leaving us with dirty coffee cups for the next day. And we didn’t like the call for coffee to be sent to the room. The first day it took 20 minutes. I’d rather get it myself like at the Dewberry. The staff is pleasant when you ask for something and they say yes with a smile, but often they just don’t deliver.

Date of stay: March 2021
Trip type: Travelled as a couple
Thank Pdberta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad Harvey, General Manager at Emeline, responded to this reviewResponded 10 March 2021

Dear Pdberta,

Thank you for staying with us during your visit to Charleston. I sincerely apologize that we fell short during your time at the hotel. Our goal is that every guest experiences the warmth of hospitality of Charleston and excellent service at every point.

I have taken your comments to heart and would like to apologize in person and offer resolution for our shortfalls. Please contact me at the hotel at your convenience as I would am eager to assist.

Warm regards,

Brad

Brad Harvey
General Manager

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Reviewed 28 February 2021

We stayed here for our friends birthday and the staff was phenomenal. Kevin made sure we were taken care of, Elizabeth at Frannie and the Fox made the best drinks, and Daniel was so helpful when we checked out. Favorite day was riding the hotel bikes around the city, and drinks out on the courtyard. Highly recommend, and definitely will be back!

Date of stay: February 2021
Trip type: Travelled with friends
Thank mengibou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad Harvey, General Manager at Emeline, responded to this reviewResponded 10 March 2021

Hello mengibou,

Thank you for visiting for your friend's birthday! It sounds like you had a fantastic time and I am so glad to hear that Kevin, Elizabeth and Daniel took excellent care of you during your stay.

My hope is that you will come back again soon!

Warm regards,

Brad

Brad Harvey
General Manager

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Reviewed 24 February 2021

Stayed here for one night on a Saturday and the hotel was quite busy. Lots of people checking in, going to the restaurant (Which has a wonderful outdoor eating area if that is a requirement for you), hanging out in the lobby. Walking in first thought was "Wow! It's beautiful!" Check in was great, the gentleman was super friendly and offered us a welcome drink. Super cute lobby shop with original items to purchase. I wish i could say i loved our room, but it was on the first floor at the end of a REALLY long hallway. No view out of the window because the window was completely covered by a screen with plants covering it. I can see why they did that though because from what i heard all night there is a courtyard right there where people hang out and enjoy cocktails. That covered up window combined with very little lighting meant i couldn't get a room picture i liked. Great location, within walking of great restaurant's and tourist attractions. Complimentary coffee in an adorable caddie delivered to the room in the morning by pressing "0" Would i stay here again? Sure! I'd just ask for a different area of the hotel.

Room tip: Ask for a room not on the first floor.
Date of stay: February 2021
    • Value
    • Rooms
    • Service
1  Thank tofupocket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad Harvey, General Manager at Emeline, responded to this reviewResponded 10 March 2021

Hello tofupocket,

Thank you for staying with us during your visit to Charleston. I am so glad to hear that you enjoyed so many aspects of your visit. Thank you also for the recommendations for you room. We do take guest feedback such as yours into consideration when we are making improvements.

My hope is that you will visit again. I offer my personal assistance to ensure you get the perfrect room.

Best regards,

Brad

Brad Harvey
General Manager

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Reviewed 15 February 2021 via mobile

Stayed with our 3 teenagers for the weekend in a suite with 2 Kings and a separate little living room with a pullout sofa. The staff is incredibly attentive and nice. Complementary coffee service each morning, and the location cannot be beat- on Market between King Street and East Bay walking distance to everything including College of Charleston! Don’t miss Emeline!

Date of stay: February 2021
Trip type: Travelled with family
Thank lchUsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad Harvey, General Manager at Emeline, responded to this reviewResponded 20 February 2021

Hello IchUsa,

Thank you for staying with us during your visit to Emeline. I am thrilled to hear that you enjoyed so much of your stay and that you found that the Collective Suite worked well for your visit. It is always especially nice to hear that the team took very good care of you.

Please do come back soon!!!

Warm regards,

Brad

Brad Harvey
General Manager

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Reviewed 15 February 2021

We had a wonderful stay at the Emeline this weekend! Great hospitality from the moment we pulled up to the hotel. Complimentary welcome drink upon arrival was a fun surprise. We had drinks at the hotel bar before dinner and they were great as well. We were able to walk everywhere we wanted to go downtown thanks to the excellent location. Loved the complimentary coffee delivery to the room in the morning. Would recommend this hotel to anyone staying in Charleston!

Date of stay: February 2021
    • Sleep Quality
    • Rooms
    • Service
1  Thank Emily T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad Harvey, General Manager at Emeline, responded to this reviewResponded 20 February 2021

Hello Emily T,

Thank you for staying with us during your visit to Charleston. I am so glad to hear that you enjoyed your stay and that you loved the complimentary Morning Coffee and the welcome cocktail.

Please come back again soon.

Warm regards,

Brad

Brad Harvey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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