We booked two one-bed room suites for July 4 weekend. The facilities for the hotel are nice. However, when we returned to our room at 3 this afternoon and wanted to take a nap before going out again , we were so surprised the flat sheet was missing in our bed; the top decorated cover of the bed was on the floor, the garbage plastic bag was on the bathroom counter...... Is that a finished cleaning room?? I called the guest services right away, the lady at the front desk answered my call today was very rude. She sounded like there's nothing wrong with all of that. She said to me: " I can ask someone to bring you an extra sheet?" Hey, we don't need extra one; we have no flat sheet! After waiting for a long time , we decided to ask the cleaning girl who is working for the other rooms to take a look at our room. She is very nice to apologized to us and called the head of the housekeeping to fix the problems for us.
This is the worst experience in all the hotels we have stayed before. Totally not the Marriott standard . Very Upsetting!More
- Free Wifi
- Free Parking