First of all the hotel was not very packed at the time of arrival so parking was a breeze. There was a total of maybe 10 cars at the time. Upon entering the lobby, I will mesmerized as it looked really modern and trendy. I have been to Courtyards before but this one is different. There was even a touch screen TV to get local info such as weather and news. Now on to the check-in experience.
I waited around for a few minutes and there was nobody at the front desk. Someone from the restaurant walked over and informed me that the lady will be right with me. Apparently she was in the back room talking on the phone. I continued waiting until the GM came to assist. She questioned the check-in clerk and she claims she was on the phone assisting a customer. The GM apologized and handled the check-in. She promptly gave me the keys and even answered a few questions politely and I was on my way. I thought to myself, even if the lady was assisting someone on the phone, she could've at least acknowledged of our presence. We went up to our room and it was beautiful!!!
The pictures of the hotel are nice but it feels even nicer in person. Eveverything is brand new and in good working condiiton. The view was out the front entrance and overlooks a shopping center. The shopping center has stores like Best Buy, Chilis, Longhorn Steakhouse, and an Asian Buffet with pretty good food and good prices(York Buffet).
Back to the hotel room, the only gripe I had was the shower. The showerhead appears to be installed on the wrong side of the shower and water leaks out the swinging door. As a result, water floods the bathroom floors during every shower. Apparently, a few towels on the floor helps with the problem. There was also an issue with the heat. It is not warm enough, at least for us. We called the front desk and was informed that the heating system is a energy-efficient model and there is nothing they can do about it. I asked for a space heater and they dont have any.
We had a great stay nonetheless. The room and hotel are beautifully appointed but the service needs improvement.
Beautiful hotel and rooms
Great location with easy food and shopping
45 minutes to Gettysburg Civil War attractions
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