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All reviewsroom was cleanfront deskwaffleschinese buffetthe walmart parking lotstandard breakfastquiet night's sleepthe light switchcable tvwilkes barre scrantoncheck in was a breezeplace to sleepnice breakfastfast foodthe shuttle driverroom doorwaffle maker
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Reviewed 11 July 2018 via mobile

We understood that renovations were being done, so that wasn’t such a factor.. since the rates were so low we wanted to see our room before we registered. They were very accommodating in letting us. We had a key for room 414 so we checked it out. It was fine so I left my purse there so we could get our luggage. We registered then went right to our room....key didn’t work ???? They put us into room 208!!! Not a big deal but we thought why not the room we were shown??? The shower handicapped handle was very loose, shower curtain rod was out of wall and shower head was set on “pulse” so not a comfortable shower. Anyway, bed was comfortable...breakfast was adequate. Hopefully renovations will be finished soon...but doesn’t look like anyone is working hard or very fast.

Stayed: July 2018, travelled as a couple
Thank Cheryl M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina_Marrero, Front Office Manager at Comfort Inn Pittston - Wilkes-Barre/Scranton Airport, responded to this reviewResponded 15 July 2018

Dear Cheryl,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are all trying our hardest to get this renovations done by the New Year.

I hope that you will consider staying with us again when we are all totally renovated as a different hotel called Holiday Inn Express. We would like to have another chance to provide you with a superior experience on your next visit.

Sincerely,

Tina Marrero
Front Desk Manager
Comfort Inn Pittston
570-655-1234

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2018

The hotel is conveniently located right besides US Hwy 81 & PA Turnpike. There are at least 5 good eating places,a gas station and a Walmart within walking distance. The overall decor of the property was Ok but the room was very clean and spacious.The Bathroom was very clean and bed was very comfortable. They have a full hot breakfast buffet in the morning which was quite impressive. Overall I am satisfied with my stay.

  • Stayed: July 2018, travelled on business
    • Value
    • Rooms
    • Service
1  Thank lilywhite2254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina_Marrero, Front Office Manager at Comfort Inn Pittston - Wilkes-Barre/Scranton Airport, responded to this reviewResponded 10 July 2018

Dear lilywhite2254,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Tina Marrero
Front Desk Manager
Comfort Inn Pittston
570-655-1234

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2018

We stopped here on the way home to NJ. Hotel is under renovation, so the room was not very good. Easy check-in 5th floor room, comfortable bed, room was clean. But the room needs work. Water kept running in the shower. Lights kept coming on at night. Not a very nice stay. Decent breakfast area. We hope it is better with the renovation.

  • Stayed: July 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank JoeSchwartz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina_Marrero, Front Office Manager at Comfort Inn Pittston - Wilkes-Barre/Scranton Airport, responded to this reviewResponded 10 July 2018

Dear Joeschwartz,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. I do apologize about the look of the hotel, we are in the process of renovating the hotel.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Tina Marrero
Front Desk Manager
Comfort Inn Pittston
570-655-1234

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2018

We were shocked at the condition of this hotel. Yes, it is being remodeled, understandable, but we were charged a great deal more than a property in this condition was worth. The walls were dirty, the furniture badly damaged, the hallways smelled moldy and filthy, the lobby was sketchy, and every time we got on or off of the elevator, someone rather seedy looking emerged. We would absolutely not recommend this property and would never stay here again.

Room Tip: Very tight on space, but a really good shower.
  • Stayed: June 2018, travelled as a couple
    • Value
    • Service
Thank vedjem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina_Marrero, Front Office Manager at Comfort Inn Pittston - Wilkes-Barre/Scranton Airport, responded to this reviewResponded 7 July 2018

Dear Vedjem,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Tina Marrero
Front Desk Manager
Comfort Inn Pittston
570-655-1234

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2018

It was OK and I would possibly stay there again based on the price but there were a few things I noticed. Cons: The elevator was very slow. I had to go to the lobby to get ice. Every TV channel had fuzzy reception. The drapes did not cover the window and light came through the window all night. The room phone did not work. Pros: The hotel clerk was nice. The bathroom was clean. There was a refrigerator in the room. The beds were comfortable. They allow pets for an additional $15. Breakfast was provided.

  • Stayed: June 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank AndrewS7262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina_Marrero, Front Office Manager at Comfort Inn Pittston - Wilkes-Barre/Scranton Airport, responded to this reviewResponded 7 July 2018

Dear Andrew,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Tina Marrero
Front Desk Manager
Comfort Inn Pittston
570-655-1234

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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