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“Nice property with nice amenities but understaffed”

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SpringHill Suites Pittsburgh Bakery Square
Ranked #31 of 71 Hotels in Pittsburgh
Certificate of Excellence
Columbus, OH
Level 6 Contributor
365 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
“Nice property with nice amenities but understaffed”
Reviewed 26 June 2012

I was a little worried about the area at first, but it is definitely an up and coming area being redeveloped. Rooms are nice and public spaces are quite pleasant; use of the connected Urban Active was a bonus. The downside: swimming pool for kids was so small I'm not sure why they bothered. 3-5 kids can play in there at once; I'd rather be told there is no pool and find one where the kids can get rid of excess energy. Other downside: there was not enough staff. Lines at the front desk. Looooooong wait for room service--one person does all the cooking and staffs the bar as well. Long wait for pillows to be brought to the room. We left our room at 9:15 am and returned at about 3:30 pm and the room had not been touched; at that point I just went to the maid in the hallway and brought her my dirty towels, etc., and exchanged them for new ones. All problems easily solved if the owners would hire a few more workers.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gefilte63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at SpringHill Suites Pittsburgh Bakery Square, responded to this review, 29 June 2012
Thanks gefilte63 for taking the time to review our hotel and share your observations. All feedback is valuable to us so that we may ensure each guest has a wonderful experience. Thank you for bringing your concerns to my attention. I will be looking into this further. Your business is important to us and I hope you’ll return and allow us the opportunity to provide you with the outstanding experience you deserve.

Sincerely,
Justin Blair, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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348 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • Italian first
  • Japanese first
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  • Any
English first
Pennsylvania
Level 6 Contributor
104 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 16 June 2012

First stay, about two year old hotel. Hotel was clean and friendly staff. Bed was a little soft, but I'm kinda picky about that. Parking was free and attached to hotel.
Good access to Walnut Street and Baum Blvd. Not too far to South Side Works (there is a Springhill Suites right at SSW). Bakery Square has potential but not a lot of stores as of June 2012.

Room Tip: Weather permitting, enjoy your breaking on the second floor patio off the lobby.
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  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J-Szy8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louisville, Kentucky
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 June 2012

I've stayed at many hotels. This was actually my first at a Marriott, and I thought it was pretty great. Until we received a follow up bill with a mysterious $2.99 charge. The charge was for a "long distance" phone charge to a pizza joint approximately 1 mile away. I'm no stranger to hotel phone policies, however, not once in my life have I been charged for a local call. Nice try, Marriott, I'll be staying away. I called the hotel, and they explained some calls are just "long distance." Not a satisfactory explanation.

Oh, and the teenage staff? They are exceptionally rude.

  • Stayed June 2012, travelled with friends
    • Service
Helpful?
1 Thank LYClou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, Manager at SpringHill Suites Pittsburgh Bakery Square, responded to this review, 7 June 2012
LYClou,
Thank you for your review of your stay. I would like to offer my apologies for the service you experienced as it does not meet the high standards of Marriott . Please know that we value all feedback. I will be addressing these matters with my team during our weekly meeting. I hope this experience doesn’t discourage you from staying with Marriott in the future; we appreciate your business and that you took the time to share your review.

Sincerely,
Justin Blair, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level 5 Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 22 May 2012

pretty good location for the university, clean, new, free parking, king suite not a real suite, but a room divider. perfect for graduation weekend!

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travel4lifenow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, Manager at SpringHill Suites Pittsburgh Bakery Square, responded to this review, 25 May 2012
Travel4lifenow,
Thank you for your review and recommendation. We’re so glad you enjoy staying with us; we greatly appreciate your business and taking the time to share your comments.

Yours truly,
Justin Blair, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
nashville,tn
Level 3 Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 May 2012

nice rooms, great staff, access to a free Urban fitness gym and great breakfast.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank roshanis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, Manager at SpringHill Suites Pittsburgh Bakery Square, responded to this review, 25 May 2012
Roshanis,
Thank you for your review of our hotel. I hope you choose our location if you are ever in the area again!

Sincerely,
Justin Blair, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Pittsburgh Bakery Square

Property: SpringHill Suites Pittsburgh Bakery Square
Address: 134 Bakery Square Blvd, Pittsburgh, PA 15206-1084
Region: United States > Pennsylvania > Pittsburgh
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Swimming Pool
Hotel Style:
#8 Family Hotel in Pittsburgh
#11 Business Hotel in Pittsburgh
#14 Romantic Hotel in Pittsburgh
Price range (per night): ₹ 9,793 - ₹ 16,043
Hotel Class:3 star — SpringHill Suites Pittsburgh Bakery Square 3*
Number of rooms: 110
Official Description (provided by the hotel):
This Pittsburgh hotel is ideally located in the innovative lifestyle Bakery Square Complex in Pittsburgh's East End. Our SpringHill Suites Pittsburgh Bakery Square is just minutes to Carnegie Mellon University, University of Pittsburgh, Pittsburgh Zoo & PPG Aquarium, and RIDC Park. Enjoy our all-suite accommodations, complimentary BRAND NEW breakfast options featuring hot and healthy options, and free Wi-Fi. Maintain your healthy lifestyle while on the road with complimentary unlimited access to adjacent LA Fitness. While staying at SpringHill Suites Pittsburgh Bakery Square shop at Anthropologie, grab lunch at Jimmy John's and catch up with friends at Coffee Tree Roasters, all located in the Bakery Square complex. Then enjoy a cocktail and light dinner at our lobby bar. Among Pittsburgh hotels, the SpringHill Suites by Marriott Pittsburgh Bakery Square hotel stands above the rest with both superior service and accommodations. ... more   less 
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Also Known As:
Springhill Suites Pittsburgh Bakery Square Hotel Pittsburgh

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