Several staff members, especially the very rude pool guy, were definitely not service oriented. We wanted to enjoy the very nice pool area. We were the only guests at the pool. We asked to have the music turned off or turned down so that we could hear each other talking. That request was viewed as unreasonable and we were told that hotel policy was that the music be on when the pool was open. I can't imagine a policy that says the music has to be so loud that it can be heard in a guest's room with the air conditioning unit running. I also can't imagine a policy that a guest's request can't be honored.....especially when no one else is at the pool. The next morning, the hotel manager said she wasn't there so she couldn't comment. In other words, customers can not be believed.
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- Also Known As:
- Ramada Of New Hope Hotel New Hope
- Harlans The Nevermore New Hope