I booked this motel through Orbitz to attend a cat show in Matamoras, PA because it was listed as a pet friendly hotel. I found out closer to the reservation date that this hotel is dog friendly only, cats are not allowed. So I cancelled my reservation with Orbitz, just a few hours short of the 72 hour deadline. And even though the hotel was able to rebook my room and didn't lose any money, and even though they falsely advertise themselves as Pet Friendly, and sent me an email saying my refund would be processed in 5-7 days, they still have taken and refuse to refund the first night which was $119. They seem inflexible and not very customer oriented. I don't appreciate that they are listed as a pet-friendly hotel when they are not. I guess I should have gone there and been turned away because I had a cat. Or I could have played games and moved the reservation date forward and then called and cancelled a day later. This hotel obviously doesn't care about goodwill or being flexible when people have an issue with their false advertising.
- Official Description (provided by the hotel):
- Welcome to the FairBridge Inn Express Milford. We offer clean comfortable rooms with free WiFi at a great price! We have a park like setting and have shops and restaurants nearby. ... more less
- Also Known As:
- Milford Hotel Milford