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9 - 14 of 72 reviews
Reviewed 1 August 2017

The room was clean and handicap ready for me. The staff is kind, knowledgeable and helpful, always asking what they can do to make our stay more enjoyable. The hotel manager, Stella,has a strong core staff in every dept. And although the hotel is busy Stella and the staff always has time to make sure our stay is everything it should be. We are Very Pleased! We would recommend this hotel to family and friends.

  • Stayed: August 2017, travelled on business
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Review collected in partnership with Extended Stay
Thank martinjF5891HN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Philadelphia - Malvern - Swedesford Rd., responded to this reviewResponded 2 August 2017

Martin, thank you for being our guest and recommending us. It’s a pleasure knowing you loved the cleanliness of your room and the excellent service provided by our staff. I will surely share your compliments with my team for a job well-done. We hope to welcome you back soon at Extended Stay America - Philadelphia - Malvern - Swedesford Rd.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2017

All I can say is look out for their employee named Christina works first shift, horrible... she loves getting into it with all of the guests and when you complain about her and feel they would fire her you come to find the next day the other employees who do their job plus HER job are running around jumping through hoops...while Christina still sits around and continues to harris paying customers.

  • Stayed: April 2017, travelled with family
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Review collected in partnership with Extended Stay
2  Thank Dwtsp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Philadelphia - Malvern - Swedesford Rd., responded to this reviewResponded 31 July 2017

We apologize for the poor service you received from one of our associates and regret the inconvenience it caused. We provide thorough training for all our staff, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2017

1st Room smelled horrible, 2nd Room, AC Didn't work, Stains on sheets and mattress, Water stains on all furnishings, Bathroom fan didn't work, It was hotter in our room than it was outside at night. Absolutely not worth the money we paid. Worst Hotel I have ever been in. Also, in the richest county in PA. WTF?

  • Stayed: June 2017, travelled as a couple
    • Value
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Review collected in partnership with Extended Stay
1  Thank D7796QRjonathanj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Philadelphia - Malvern - Swedesford Rd., responded to this reviewResponded 29 June 2017

Thank you for staying with us and sharing your experience. Please accept our apologies for failing to provide you with excellent service. We pride ourselves on providing an enjoyable stay to all of our guests, and we are committed to doing so. We appreciate your feedback, which serves to help us do a better job in achieving that goal. We hope you will give us another chance to provide you with exceptional service in the near future so we can regain your confidence.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2017

Dirty room
Luke warm water
Loud air conditioning, which turned off until room became unbearably hot, then turned back on
Expired granola bars put out for breakfast
Poor service
in general- A DUMP!!!!!

  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
1  Thank L6464AXchristopherr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Philadelphia - Malvern - Swedesford Rd., responded to this reviewResponded 13 June 2017

We are disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. I have shared your concerns with appropriate individuals of our organization to make sure our future guests do not experience the same. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.

Sincerely,
General Manager

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Reviewed 2 June 2017 via mobile

We stayed here while showing at the Devon Horse Show. The hotel overall was very clean. Except for Tom, the night front desk attendent, the staff was not very helpful. The door to the bathroom did not close, and the bathroom sink drained very slow. Had to call to get more towels, even though we were scheduled for daily cleaning.

Stayed: June 2017, travelled on business
Thank deesousa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Philadelphia - Malvern - Swedesford Rd., responded to this reviewResponded 3 June 2017

Thank you for taking the time to share your feedback. We are glad to know our location was convenient for your needs and that your overall stay was good. Having said that, I am sorry for the inconvenience you experienced while you were here and have shared your review with the respective teams in an effort to improve our service and facilities moving forward. We hope you will choose us again the next time you visit this area.

Sincerely,
General Manager

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