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All reviewsfront deskstayed hereindoor poolnice hotelhot tubthe breakfast areapancakesyogurtfree breakfastlittle priceyspooky nookconvenient locationstaff was very friendly and helpfulstandard hieroom was clean and comfortableking bedlancaster area
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Reviewed 27 February 2017 via mobile

Stayed here for Valentine's this year with my boyfriend, would recommend hotel to everyone. What really made this hotel other than the great service and comfortable room was the breakfast! Really made the stay best!

Stayed: February 2017, travelled as a couple
Thank raachmyers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalie S, Manager at Holiday Inn Express Hotel & Suites/Lititz, responded to this reviewResponded 28 February 2017

Hello raachmyers,

Thank you so much for your lovely review of our property. I am so flattered to hear that we made your Valentine's Day special. We hope to see you again soon!

Sincerely,
Joanne K

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2017

Staying in town for funeral. Was not aware that HIE offered special rates for family bereavement. Found out from another family member. Spoke with front desk after checking in, and rate was adjusted. Very friendly staff. We had 5 adults, so I booked a double queen suite, with sleeper sofa. These might be ok for small children, but not adults. Terrible night's sleep. Breakfast had a good selection, but the overall quality of the food was low. Did like the pancake machine. Not near the mess of the typical hotel waffle irons. Cinnamon rolls were good.

  • Stayed: February 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank rkitek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites/Lititz, responded to this reviewResponded 7 March 2017

Dear rkitek,

Thank you for your stay and for posting a review on TripAdvisor. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience. It is nice to hear that you were satisfied with the level of service provided by our staff and that you got the rate intended for your stay. However, I'm sorry for the inconvenience you experienced during your sleep because the sleeper sofa was not comfortable enough and of you found the quality of breakfast to be low. I have taken note of your valuable comments and will use these to monitor and improve the quality of services and amenities we offer to our guests.

Once again, thank you for your valued feedback. We look forward to having the opportunity of welcoming you back and provide you a better stay here at the Holiday Inn Express Lancaster-Lititz, PA.

Kind Regards,

Dhang R.
Case Manager
IHG Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2016

I stay in Holiday Inns at least once a month. This one was a B+ when compared to all of the similar ones. What set it apart was the staff. They were very friendly and tried to make my stay special. This was my first time here and I needed a few things on a very busy business trip and they could not have been more accomodating.

Room Tip: I was on the top floor and it was very quiet.
  • Stayed: November 2016, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank ron r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2016

Trying to find a decent hotel that will accept pets when traveling is quite the task. I came across this hotel in the quaint little town of Lititz which is a little treasure in itself. It was a little pricey but all their rooms are pet friendly. This was huge and almost unheard of when traveling with pets. There are ususally only a few select rooms on ground floors and they are pretty basic. So we were able to get a suite with jacuzzi and a living room with fireplace. The pictures online looked like it would fit the bill. So I called to make reseravations and ask some questions and was looking forward to our get away overnighter. When we got to the hotel I was pretty amazed at how modern and clean our room was. I am a picky person and this was a big deal. Our little dog made herself right at home. We went out for dinner and came back to relax in our room. They had a nice pool area that we did not take advantage of due to time restrictions and they had a small exercise room as well. They also offer a free breakfast and had a nice selection of fruits, breads and cereals etc. Enough to get one started on their day. A large clean area to eat and catch the latest news. Lastly their customer service was outstanding! From the first phone call, to check in, to maintenance passing by in the hall everyone was friendly and courteous. The check in process was quite simple and streamlined, checkout even more so. They do ask for a number to call you if you are out and the dog is barking other than that you are on your own, as it should be, to act responsibly with you pet only here they did not drive that home. They just seemed very welcoming and happy we were there which made me happy to be there and created a comfortable and relaxing environment. Win-Win situation. Highly recommend for anyone but for those traveling with pets they have won me over. Hoping there are other HI Expresses that are the same.

  • Stayed: September 2016, travelled with family
    • Location
    • Rooms
    • Service
1  Thank 1LuckyGurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2016

Very clean and friendly staff! Room was big and very clean also loved having a Keurig right in the room along with a microwave and refrigerator!! The morning breakfast was also very good! Alot of choices to have, cereal, yogurts, cinnamon buns , eggs, bacon sausage and plenty of coffee and also take out cups so you can take it on the road with you!!

  • Stayed: October 2016, travelled with friends
    • Value
    • Rooms
    • Service
Thank Theresa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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