I reserved a room here through trip planner.com. Upon arrival, they had not secured my reservation. The front desk clerk was rude and insisted that they did not receive any reservation in my name. After I displayed a printed out confirmation, he seemed to have found my reservation first blaming the mistake on Trip Planner and then his own manager for not entering the reservation. End result, I was offered a room of lesser value with no compensation, no apology and next to a room with several loud children. The bed was clean but the tub had soap scum. When I addressed the problem upon checking out, the manager claimed to have had no knowledge of the problem.
- Official Description (provided by the hotel):
- Red Roof Inn of Lancaster is a gem in the heart of Lancaster County's Dutch Country. The hotel is made up of 95 newly RENOVATED spacious rooms. The recently updated property also features handicap accessible rooms, deluxe rooms and Jacuzzi suites. Red Roof Inn of Lancaster is ideally situated amongst the greatest Lancaster County theatres, attractions, eateries and shopping centers. A seasonal pool, ample on-site parking and location adjacent to Golden Corral and Texas Roadhouse adds to our convenience. ... more less
- Reservation Options:
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- Also Known As:
- Lancaster Red Roof Hotel Lancaster
- Lancaster Red Roof Inn
- Red Roof Inn Lancaster Pa