This was a beautiful looking resort and the views were amazing, however we had problems before we even arrived. As there were a lot of emails prior to our visit confirming all dates I thought everything would run smoothly. This was not the case. Just before we arrived I received a phone call to inform me that the massage therapist had arrived and was waiting for me. I informed the receptionist that my massage was booked for the next day. She checked her records and confirmed this. A couple of minutes later she phoned back to say there had been a mistake with the booking and I would need to get my one hour massage either when I arrived or 9am of the morning I was checking out (check out was at 10am). I wasn't offered an apology, late checkout, or anything similar. When we arrived the reception looked like a caravan park. The receptionist, although quite friendly, spoke as though she worked in a caravan park in the bush. Fortunately the massage therapist was still there and we found out that the resort had made another mistake and had her fully booked out the next day for guests that were not even arriving for three weeks so I was able to organise with her to come the next day as planned.
When we got to the room the receptionist spent some time showing us around and explaining things, however she only explained the things we actually had instructions for and not the things we didn't (such as how to work the floor heating in the bathroom, what all of the switches were actually for, etc). A lot of the switches were actually broken.
After about 90 minutes we realised reception was soon closing and decided to go up and ask for our strawberries and champagne (that were meant to be on arrival, and that the receptionist had mentioned she would soon bring up) and our robes that were meant to be in our room.
The king size bed is actually two beds put together, which in most places is generally fine, except that these beds were not very comfortable to the edge so in the middle of the bed there was a large hard bump, which meant you either had to sleep on a bump or sleep completely away from your partner.
The following day we went to laze by the pool for a bit before going out and about. At around 10am the workmen came to tell us we could only swim up one end of the pool for the next 20 minutes as they had just chlorinated the pool. I didn't find this to be appropriate at this time of day.
When we arrived back in our room after going out for a bit our room had apparently been serviced. All this meant was that someone had made the bed. The dishes were still all left, as was the breakfast tray (none of the dishes from this tray had anywhere to go in the cupboards in our room). The floor had also looked like it needed a clean when we arrived and this didn't happen either.
On the website it looks as though you can just walk out to the beach and that there is a lovely garden area. The garden area is there but it is private. To get to the beach you have to go through the neighbouring property where a sprinkler may spray you as you leave.
Overall the pretty looking room did not make up for the experience. If you are going to charge the amount that Amarna charges and not have the facilities on site you need to have the service down pat. Unfortunately they did not. In my opinion there are enough places that have beautiful rooms, a day spa and a restaurant combined with exceptional service. They also cost less.
Hopefully they can improve this soon as the resort is potentially wonderful.
- Official Description (provided by the hotel):
- Set on a secluded beach, the 5 Star Guest Only Amarna Resort offers an oasis for guests searching for a sense of calm in a busy world. Located 2.5 hours north of Sydney and 20 minutes from Newcastle Airport this exclusive guest only luxury beach resort is suitable for couples seeking a memorable experience. Our one bedroom contemporary apartments, accommodating a maximum of two guests [1 king bed], all have panoramic water views and direct access to a secluded beach. Our unique beachfront location boasts a 25m outdoor heated pool and spa, cool sea breezes, breathtaking sunsets plus the opportunity to spot dolphins all within a 10 minute waterfront walk to the township of Nelson Bay. Amarna Resort provides complimentary wi-fi, continental breakfast platter for first morning, kayaks, paddle boards and allocated off street parking. Serviced daily each designer residential style apartment includes Miele appliances in our modern kitchens and laundries, quality linen, bathrobes, beach towels, L'Occitane toiletries, ducted air conditioning and underfloor heating. Concierge is available to organize in room massages, restaurant reservations etc. ... more less
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- Also Known As:
- Amarna Hotel Nelson Bay
- Amarna Resort Nelson Bay, Port Stephens