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“needs a bit of maintenance or an upgrade”

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Quality Hotel Ballina Beach Resort
Ranked #7 of 20 Hotels in Ballina
Certificate of Excellence
LISMORE,NSW
Level Contributor
50 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“needs a bit of maintenance or an upgrade”
Reviewed 17 February 2012

Very tired looking resort. We stayed in a two bedroom unit, but unfortunately the air conditioning didn't reach the second bedroom. So had a terrible "Hot" nights sleep! No milk was given on check in! The function room was very nice and service in the function room only was excellent.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
5 Thank sophie41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BallinaBeachResort, Manager at Quality Hotel Ballina Beach Resort, responded to this review, 10 May 2012
The resort has been undergoing upgrades to all rooms during late 2011 and into 2012 and it's likely this room was one that had not been completed at this time - bathrooms and interiors are all being renovated and grounds have been significantly upgraded already.

Fresh milk (not UHT cartons) is provided to all guests on arrival and is available daily from refrigerated units in reception - this would appear to be an oversight and we apologise for any confusion.
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239 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
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  • English first
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English first
Stanthorpe, Queensland, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 January 2012

Shame it's not beach front but is a very short walk the rooms were lovely as was the restaurant. It was a little noisy but it was New Years so probably noisy everywhere.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
2 Thank Claire M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 December 2011

Arrived 8pm on Friday 23rd Dec for one night, just needed somewhere en route to our destination.
We specifically looked for a more expensive place than your usual off-the-highway motel as we desperately wanted room service.
Despite having room service available til 9pm as written in the "resort guide" in our rooms, at 8:20 pm we called to order room service to be told that the kitchen staff had gone home.
The lovely Scottish man behind the counter was initially quite abrupt and advised us that there's nothing that he could do. Upon walking from my room to reception to talk to him he did google a few local restaurants that might have been open, which was helpful.

Personally I had hoped for a more pleasant customer service experience, and I found his defensiveness irritating at the time.

I hope the manager reads this as I feel that it is a staff issue - please keep the restaurant open til when you say it will be open! It was not a public holiday so the 8pm closing time for public holidays also listed in the "resort guide" was erroneous.

It was hugely disappointing to us not having a good dinner that night as we had left directly from Brisbane after work that day, there is very little around the area and we were too tired to go foraging for much.

However the room was spotless and pleasant to stay in. And the menu LOOKS delicious, if you get lucky enough to try it!

  • Stayed December 2011, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank Angelique1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BallinaBeachResort, Manager at Quality Hotel Ballina Beach Resort, responded to this review, 10 May 2012
Thank you for your comments - and yes we have taken these onboard and have updated all in-room information.

Restaurant trading hours had been changed, with some earlier starts in the evenings and later close in the day time to reflect guest feedback and preferences. As a resort-style property, we find the majority of our guests prefer to dine early and enjoy happy hour on the terrace, rather than dining late - often after having spent the day travelling or exploring the region on holidays.

The compounding issue over the summer months is also the difference in time zone between NSW & QLD, with some guests discovering the time is 1hr later when they arrive compared to what they estimated before they travelled.
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Grafton, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 November 2011

The service at this resort is excellent, all more than happy to help out, all friendly people.
We stayed in a suite which was great, had a double bed and a single bed as well as a dining room table, kitchenette and bathroom. The room was exceptionally clean and well decorated and appointed.
As the resort is older the bathroom and shower is basic and could be updated, however it was very clean.
We had friends stay in a 1 bedroom room and upon visiting their room realised that their room was probably only slightly larger than our basic suite with the bedroom being tiny, only fitting the bed in it with only just enough room either side of the bed to walk.
The main part of the room was smaller than ours with just the double bed in it.
I guess the resort is only so bit so space is a factor.

The pool looks good although we didn't get in it throughout our stay, they have some great day beds around the pool which looked comfy.
The property has a great tropical feel to it and is very well maintained.
It is in a great location, only a 2 minute walk to the beach.
I would say this is a good resort, a bit pricey for what is is however it is in a great position at a location where there is not too much competition for the resort so to stay at a resort on the beach on Ballina you have to expect to pay a little as there are only a few within the town.

Room Tip: Suites are roomy, staying to the 'back' of the resort is quieter and ground floor rooms vera...
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  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank beachhair89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 November 2011

We recently got married at the Ballina beach resort. And they were great in helping us with anything we needed. We had our ceremony in the gazebo, nibblies outside and reception in the function room. This was exactly what I wanted in a venue for our wedding, everything in the one place and the gardens are gorgeous for getting photos. Most of our guests stayed at the resort too so it was very convenient. The food was beautiful!!! nibblies, canapes and mains were all high standard and the service was excellent.They also include a honeymoon suite in the package which was lovely big suite with a spa and they let us check- in in the morning. The other rooms were all nice too, although the two bedroom suite we stayed in the night before the wedding was a bit cosy but still fine if you know who your rooming with well. Overall it was a nice relaxed feel for a garden wedding and the staff were very helpful. Yumo food!!

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BJF5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Hotel Ballina Beach Resort

Property: Quality Hotel Ballina Beach Resort
Address: Compton Dr | corner Cedar Crescent, Ballina, New South Wales 2478, Australia
Region: Australia > New South Wales > Ballina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Ballina
#6 Romantic Hotel in Ballina
Price range (per night): ₹ 6,251 - ₹ 9,181
Hotel Class:3 star — Quality Hotel Ballina Beach Resort 3*
Number of rooms: 46
Official Description (provided by the hotel):
Quality Hotel Ballina Beach Resort offers 4 star hotel accommodation, conference and function facilities located just opposite stunning Lighthouse Beach adjoining the walkways along the Richmond river that meander into nearby Ballina. A short drive to iconic Byron Bay, the nearby village of Bangalow and the surfing hotspots of Lennox Head & Yamba, the best of the Northern Rivers region is right on your doorstep. Enjoy the 3 acres of lush tropical gardens with outdoor areas to lounge in and relax, read a good book or simply unwind, you'll feel at ease the moment you arrive. ... more   less 
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Also Known As:
Ballina Beach Hotel

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