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“Clean and pleasant with disappointing elements”

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Quality Hotel Ballina Beach Resort
Ranked #7 of 20 Hotels in Ballina
Certificate of Excellence
Brisbane, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Clean and pleasant with disappointing elements”
3 of 5 bubbles Reviewed 29 December 2011

Arrived 8pm on Friday 23rd Dec for one night, just needed somewhere en route to our destination.
We specifically looked for a more expensive place than your usual off-the-highway motel as we desperately wanted room service.
Despite having room service available til 9pm as written in the "resort guide" in our rooms, at 8:20 pm we called to order room service to be told that the kitchen staff had gone home.
The lovely Scottish man behind the counter was initially quite abrupt and advised us that there's nothing that he could do. Upon walking from my room to reception to talk to him he did google a few local restaurants that might have been open, which was helpful.

Personally I had hoped for a more pleasant customer service experience, and I found his defensiveness irritating at the time.

I hope the manager reads this as I feel that it is a staff issue - please keep the restaurant open til when you say it will be open! It was not a public holiday so the 8pm closing time for public holidays also listed in the "resort guide" was erroneous.

It was hugely disappointing to us not having a good dinner that night as we had left directly from Brisbane after work that day, there is very little around the area and we were too tired to go foraging for much.

However the room was spotless and pleasant to stay in. And the menu LOOKS delicious, if you get lucky enough to try it!

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Angelique1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BallinaBeachResort, Manager at Quality Hotel Ballina Beach Resort, responded to this review, 10 May 2012
Thank you for your comments - and yes we have taken these onboard and have updated all in-room information.

Restaurant trading hours had been changed, with some earlier starts in the evenings and later close in the day time to reflect guest feedback and preferences. As a resort-style property, we find the majority of our guests prefer to dine early and enjoy happy hour on the terrace, rather than dining late - often after having spent the day travelling or exploring the region on holidays.

The compounding issue over the summer months is also the difference in time zone between NSW & QLD, with some guests discovering the time is 1hr later when they arrive compared to what they estimated before they travelled.
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227 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Any
English first
Grafton, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 28 November 2011

The service at this resort is excellent, all more than happy to help out, all friendly people.
We stayed in a suite which was great, had a double bed and a single bed as well as a dining room table, kitchenette and bathroom. The room was exceptionally clean and well decorated and appointed.
As the resort is older the bathroom and shower is basic and could be updated, however it was very clean.
We had friends stay in a 1 bedroom room and upon visiting their room realised that their room was probably only slightly larger than our basic suite with the bedroom being tiny, only fitting the bed in it with only just enough room either side of the bed to walk.
The main part of the room was smaller than ours with just the double bed in it.
I guess the resort is only so bit so space is a factor.

The pool looks good although we didn't get in it throughout our stay, they have some great day beds around the pool which looked comfy.
The property has a great tropical feel to it and is very well maintained.
It is in a great location, only a 2 minute walk to the beach.
I would say this is a good resort, a bit pricey for what is is however it is in a great position at a location where there is not too much competition for the resort so to stay at a resort on the beach on Ballina you have to expect to pay a little as there are only a few within the town.

Room Tip: Suites are roomy, staying to the 'back' of the resort is quieter and ground floor rooms vera...
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  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank beachhair89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 13 November 2011

We recently got married at the Ballina beach resort. And they were great in helping us with anything we needed. We had our ceremony in the gazebo, nibblies outside and reception in the function room. This was exactly what I wanted in a venue for our wedding, everything in the one place and the gardens are gorgeous for getting photos. Most of our guests stayed at the resort too so it was very convenient. The food was beautiful!!! nibblies, canapes and mains were all high standard and the service was excellent.They also include a honeymoon suite in the package which was lovely big suite with a spa and they let us check- in in the morning. The other rooms were all nice too, although the two bedroom suite we stayed in the night before the wedding was a bit cosy but still fine if you know who your rooming with well. Overall it was a nice relaxed feel for a garden wedding and the staff were very helpful. Yumo food!!

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BJF5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 12 June 2011

Fantastic location, basically that is all I can say good about it. Arrived Friday10th June 2011 for long weekend, thought front desk team member was less than happy to see us. Gave us milk for Tea and Coffee that we discovered was dated the 7th June. Spa bath was a real surprise, put on the jets and were instantly attacked by the plastic parts flying off. While it worked it was okay, Saturday night the thing gave up, reported it Sunday 11.00am before going out. Came in 6.30pm for a nice relaxing bath after being drenched with rain, guess what!!!!!Nothing had been done and also another surprise awaited, no hot water. Called the reception and still awaiting response as I write this review, surely nothing else can go wrong, CAN IT!!!!!!!!!!!!! They say you get what you pay for but unfortunately in this case, the rule sucks

Room Tip: Don't come here
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  • Stayed June 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank BrisbaneTezza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BallinaBeachResort, Manager at Quality Hotel Ballina Beach Resort, responded to this review, 26 June 2011
Very surprised to read this review.... a lot more to the story than the author suggests!

When reporting the spa bath plastic cover had come off on the second day of their three day stay, the guest said not to worry about it for now... and declined to be moved to an identical room. When we were later able to access the room and check, it turns out to be a simple plastic cover on 1 only jet, which did not impact the use of the spa bath. The cover slipped back into place in a second and tightens with a quarter turn by hand. Certainly the guest had used the spa bath during their three nights - based on the towels & bubble bath used!

Strangely, no other room had any issues with lack of hot water (they all share the same supply), and when testing the temperature with thermometer after guest reported on departure, the temperature was measured and photographed at 47.4degC - which is spot-on to be within the 'safe' temperature guidelines of under 50degC as specified by the Australian Standard'

The same room was in use the same night as these guests departed and has been since then without any incident with either spa or hot water.

So, despite our efforts and apologies during the guest stay and upon departure, we clearly weren't able to satisfy their 'demands on checkout'... and unfortunately we suspect we never would have.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 June 2011

group of us spent a long weekend in Ballina and had the best time
Staff really looked after us, great cocktails! and the spa & sauna was perfect on a wintery day
We each had a king bed with jacuzzi and bottle champagne to celebrate - couldn't get better

Room Tip: go for the king bed and jacuzzi
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  • Stayed May 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank andersandjan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Hotel Ballina Beach Resort

Property: Quality Hotel Ballina Beach Resort
Address: Compton Dr | corner Cedar Crescent, Ballina, New South Wales 2478, Australia
Region: Australia > New South Wales > Ballina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Ballina
#5 Business Hotel in Ballina
#6 Romantic Hotel in Ballina
Price range (per night): ₹ 6,742 - ₹ 9,576
Hotel Class:4 star — Quality Hotel Ballina Beach Resort 4*
Number of rooms: 46
Official Description (provided by the hotel):
Quality Hotel Ballina Beach Resort offers 4 star hotel accommodation, conference and function facilities located just opposite stunning Lighthouse Beach adjoining the walkways along the Richmond river that meander into nearby Ballina. A short drive to iconic Byron Bay, the nearby village of Bangalow and the surfing hotspots of Lennox Head & Yamba, the best of the Northern Rivers region is right on your doorstep. Enjoy the 3 acres of lush tropical gardens with outdoor areas to lounge in and relax, read a good book or simply unwind, you'll feel at ease the moment you arrive. ... more   less 
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Also Known As:
Ballina Beach Hotel

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