Arrived 8pm on Friday 23rd Dec for one night, just needed somewhere en route to our destination.
We specifically looked for a more expensive place than your usual off-the-highway motel as we desperately wanted room service.
Despite having room service available til 9pm as written in the "resort guide" in our rooms, at 8:20 pm we called to order room service to be told that the kitchen staff had gone home.
The lovely Scottish man behind the counter was initially quite abrupt and advised us that there's nothing that he could do. Upon walking from my room to reception to talk to him he did google a few local restaurants that might have been open, which was helpful.
Personally I had hoped for a more pleasant customer service experience, and I found his defensiveness irritating at the time.
I hope the manager reads this as I feel that it is a staff issue - please keep the restaurant open til when you say it will be open! It was not a public holiday so the 8pm closing time for public holidays also listed in the "resort guide" was erroneous.
It was hugely disappointing to us not having a good dinner that night as we had left directly from Brisbane after work that day, there is very little around the area and we were too tired to go foraging for much.
However the room was spotless and pleasant to stay in. And the menu LOOKS delicious, if you get lucky enough to try it!
- Official Description (provided by the hotel):
- Quality Hotel Ballina Beach Resort offers 4 star hotel accommodation, conference and function facilities located just opposite stunning Lighthouse Beach adjoining the walkways along the Richmond river that meander into nearby Ballina. A short drive to iconic Byron Bay, the nearby village of Bangalow and the surfing hotspots of Lennox Head & Yamba, the best of the Northern Rivers region is right on your doorstep. Enjoy the 3 acres of lush tropical gardens with outdoor areas to lounge in and relax, read a good book or simply unwind, you'll feel at ease the moment you arrive. ... more less
- Reservation Options:
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- Also Known As:
- Ballina Beach Hotel