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All reviews hot tub elizabeth room on arrival indoor pool eden project tea and cake free upgrade cold buffet scallops lounge area lovely room relaxing stay cooked breakfast stayed for one night lovely touch stayed longer spa treatments
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Reviewed 3 June 2018 via mobile

Where do i start. We arrived on a Saturday afternoon to check in, the check in wasn't bad and we were shown to our room daphne. First views of the room were good, big Bath, big shower, nice room. Went back down to reception after dropping the bags to ask if they do any afternoon snacks or drinks, the woman didn't seem to know anything, said she would ask but didn't so we left it to go to the pool. When being shown to the pool we asked about the spa if it was open as it was Saturday and mostly the reason for coming. We were told yes the spa is open to that we asked where we book the treatments then to be told that the lady has gone home which means the spa is not open. The spa lady will be back tomorrow after we check out! We carried on to the pool which was nice but a little cold, We were left then to our own devices... after a swim I thought I would get in the hot tub which is outside, I pulled the cover off to what I can only explain as if you leave a paddling pool out with no cover, it had black bits floating like bits of leaves etc. We then headed back to the room as we did we walked past someone having an afternoon tea so we asked if we could have an afternoon tea as we couldn't get anything else, to this the reply was that you have to pre-order that before you come as there is no chef here now. So we went out to the local McDonald's to get some drinks and a snack, so much for a posh weekend away. When we returned we found a menu in the welcome pack for dinner which was included in our package, we both decided on beef strongaoff as it is our favourite. When we went down to reception we were told that the menu in our room was a sample, although it doesn't state this, and were given another menu that was meant to be tonight's menu. We picked of that menu lamb with dauphinous potatoes and steak with peppercorn sauce when we arrived in the bar area to order there was yet again another menu that was different again and again didn't have what we had picked. My friend ordered the steak again for a supplement price of £7.50 extra and asked for it medium to well minimum as she is pregnant. When it came out it was medium rare, pink and bloody, she couldn't eat it. There were no staff in the restaurant so she ate around the edges and left the rest. When they collected the plates at the end she explained she couldn't eat it due to it being so undercooked to which the waitress/barmaid/receptionist replyed 'oh' and took the plate away. Now desert menus came over so my friend chose ice cream to which the lady asked 'do you want me to go and find out what flavours we do considering she isn't psychic we would yes. She went away to find out with us thinking there would be a few flavours to choose from for her to come back with strawberry vanilla and chocolate. After the meal we went back to our room for an early Night as there wasn't anything to do anyway. Got into bed to relax little did we know that our lovely room we shared with a very loud very hot boiler in a cupboard locked away that I guess is for the whole house. This made what I can explain as loud knocking throughout the night and the heat that it gave off was unbearable. We had the windows wide open and even had to open the curtains. I wouldn't have said it was a hot night our phones were saying 12 degrees but the room was about 30 making it impossible to sleep. So between the knocking and the heat we ended up with no sleep contemplating at one point to go home, not really what you would expect from the biggest most expensive room in the place. Came down to breakfast in the morning to the same lady we saw yesterday and the conservatory that is was served in was stuffy and hot and only when I explained that I may pass out was a window opened. All in all one nights stay came to £300 which is a huge amount of money for this service and no staff. There are only 2 unhelpful, unknowledgeable members of staff that do everything. Not what we would expect from an expensive manor house retreat.

Date of stay: June 2018
Trip type: Travelled with friends
1  Thank emmahirsteh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2018 via mobile

Beautiful setting,so peaceful and romantic.
However, the restaurant is extremely over priced....£37.50 for 3 courses...PLUS, on the menu,if you wanted certain things it was an additional £7 supplement!!!!!!
The scallop starter was a let down....3 piddly scallops,with 2 pieces of the tinest cauliflower florets you'd ever seen in your life and a teaspoon of a jus sauce.
Main meal we had....a rack of lamb and fillet of steak.
Lamb was beautifully tender but only 2 pieces and tiny veg portion ( 5 runner beans) and a small potato compote thing with a sauce.
The steak was cooked to liking ( well done), but size wise,was smaller than the size of sticky yellow notepad!!!! 5 '" chips" ,which were actually skinny croquettes fried and a hideously vinaigrette tasting sauce and a flat mushroom.
However......you had to pay an additional supplement of £7 on top of the £37.50 set menu price for the fillet of steak!!!!!!
Now there's, Al a Carte and there's darn right robbery for the food we had.
We were left still hungry....so went out late of an evening for nibbles and supplies!!!

Breakfast.
Pleasant setting in the sunroom/conservatory however,it's leaking in places around the walls and windows,so slight puddles. PLUS,it's looking very tired with paint pealing & tatty pieces of material hanging from Windows which aren't blinds or curtains....it doesn't look in person quite like it does on their website.

As for the breakfast food, cold buffet is lacking croissants , but has a nice selection of natural fruit juices and cereals.
The service is very pleasant and friendly,although, when asked if we'd like toast,upon it's return,we were given a huge silver bowl with just 2 piddly slices of toast cut into 4!!!!
We weren't offered anymore toast nor were we asked if everything was ok and nor were we asked if we would like tea/coffee refills!
We did want all of that as mentioned,but there was no one around to ask,due to other guests not being around to serve.
It's as if we were served and then the member of staff diasappeared!!
Nice selection of cooked available including eggs Benedict, salmon and scrambled egg etc....the full english we had ,had 2 lovely thick rashers of bacon,however only the one egg and one sausage,3 little half pieces of mushrooms and fried bread which was tiny...2 mouthfuls
Most establishments ask you how many of each you would like.....not that we were being gready BUT...most people like 2 of each as an option.

The rooms

We were in the Louisa Suite.....beautiful taste in decoration of a period room.
Over looks the front lawns with two character styled windows.
The bed was like heaven to sleep on,a fantastic nights sleep.
The walls and wallpaper ( like most of the hotel) could do with a touch up ....flaky paint,peeling wallpaper in places.

The bathroom.....
It's off the bedroom,down a couple of quaint little steps,but still in the private suite. It's a very large and modern bathroom,which was good with a box window sill with cushions.
It's so darn noisy and hot and stuffy in the bathroom!!!
Low ceilings and FAR too many spot lights make you feel extremely hot....with a very small window that doesn't open much for air to circulate!!
Down half the side of the bathroom wall on the right are wall to ceiling wooden doors...they are all locked.
We realised they contained the water boilers so were so damn noisy and contributed to the heat.
Lovely Jacuzzi bath and shower over it....we felt very light headed and dizzy after using it due to the unbearable heat in the bathroom with the additional steam made. No extractor fan!!!
We DID mention this to the receptionist in the morning,who just laughed it off by saying " oh dear".
We couldn't tell her the evening before, because the reception area isn't manned after 5.30pm!!
There's just the barman on his own who doubles up as the waiter for the restaurant,running it all on his own plus a chef.

It's not accessible for those with a disability,too many uneven levels with little steps here and there internally.
All rooms lead off into different areas of the house up some very narrow and steep stairs.

Overall......

We can understand why it's only 3* AA rating, it has a Grande appearance but the cracks are definitely showing.
However,if you like period,enjoy tranquillity and a beautiful setting then this is possibly for you.

Date of stay: May 2018
Trip type: Travelled as a couple
Thank pixies76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 May 2018

The hotel is very nice, beatuiful rooms and extreemply quiet, For dinner I selected "2 courses 30 pounds" option (and 3 for 37). I wanted to have some Cornwall speciality, so my main selection was "Rack of cornish spring lamb, herb crust, pork & mint jus". It was exquisite, in fact I tried it again in some other places, but never was so good as here

Room tip: Each room has a woman writer name.cute. Ask for the room with exit to the garden (I thin it was "Dorothy",
Date of stay: April 2018
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
2  Thank RFFilms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2018

we where staying at a nearby hotel and used there spa. we where only disappointed with one thing. we weren't told that there was only one room and we booked for two of us for my birthday. so we ended up waiting for 1.1/2 hours for each other. so I took advantage of the Jacuzzi which was lovely and the pool.
emma was brilliant and lovely who didour massages. worth a viist

Date of stay: April 2018
Trip type: Travelled with friends
Thank dhornibrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018

Our room, 'Anne', was up several flights of stairs and was in need of upgrading. The basin in our compact en suite was cracked and so was the dressing table. The television reception was very poor as there was a poor connection on the aerial which they didn't manage to fix during our three night stay. The swimming pool was good and we enjoyed the outdoor jacuzzi. The breakfast was good with a buffet and cooked but the conservatory roof was leaking in the rain.

Room tip: The manager said that we could have upgraded to a better room but we didn't have time to look at the options.
Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank ShirlS37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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