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Reviewed 18 March 2017 via mobile

Highly recommend this place for an escape from life.

Took our puppy who loved barking at everything from our elevated position.

Bed could be better, however Tempur travel mattress topper sorted that.

The addition of The Forest Retreat was a massive bonus.

Forest Holidays you hit the mark again.... however the building works need to start after 9am and finish by 4:30pm

Stayed: March 2017, travelled as a couple
Thank NyallM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry M, Guest Relations Manager at Forest Holidays Deerpark, Cornwall, responded to this reviewResponded 31 March 2017

Thank you for writing a review following your recent break at Deerpark. We are pleased you and the puppy loved it although we apologise for the noise caused by the improvements we are carrying out. We do hope you will stay with us again soon.

Kerry

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2017

Stayed for two weeks in a silver birch cabin, forest setting was great and just what we wanted , the ability to go out into the forest with our dog without having to drive anywhere.
Down side was that we paid £10 per night extra for our dog and got nothing for it, no bowls or poo bags or anything, just felt like a rip off or as the Americans say "Nickle and dimed" this was the same for most things seem to be an extra on top of a very expensive basic price. Sliver birch cabins do not even come with towels, not even if you are paying near to £2000 for two weeks.
Our cabin was fine and clean, but we would not have got our mid stay linen change without some prompting, even then we had to change it ourselves. Two of the three extractor fans in the bathrooms and toilets did not work.
I mentioned three times over the course of our stay the web radio was not working, each time I was told it would be attended to, but it never happened, very disappointing.
Not one member of staff ever asked us if we were enjoying our stay, even when we were checking out we were not asked how the stay had been.
I asked for information about nearby dog friendly pubs within walking distance, yes there was one but no one could tell us how to get there.
This is a venue that proudly states its green credentials, but with 42 hot tubs full of chemicals that are drained every week on to the land and therefore into the stream in the valley I fail to see how they can claim to be an eco friendly centre.
We left feeling extremely let down and feeling no one cares , except about the money.

  • Stayed: March 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank espritguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry M, Guest Relations Manager at Forest Holidays Deerpark, Cornwall, responded to this reviewResponded 31 March 2017

Thank you for your review. We are sorry to hear that you had some problems during your stay and we very much welcome your feedback. To reassure you on a couple of points, towels are now provided in Silver Birch cabins and we do have stringent controls on disposal of all our waste so that the forest environment is protected. Please accept our apologies that our customer service fell short during your break and rest assured that we have taken your feedback seriously.

Kerry

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Reviewed 13 March 2017 via mobile

We as a family loved the location.
As a family the mother in law has issues with stairs ,we had a cabin with lots of steps .
Due to location view etc the stairs weren't a problem.
The centre hub of the park was being refurbed we were pre - warned so didn't expect much .
Shop and staff were really helpful .
Activities were just right for our 13yr old .
Would try another park with this company .
Also we are a Dog friendly family and if Maisie( 4 yr old Doberman ) and Buddy ( 2 yr old Manchester Terrier ) could talk they had a good time as well.

Stayed: February 2017, travelled with family
Thank Z544CSpaulw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry M, Guest Relations Manager at Forest Holidays Deerpark, Cornwall, responded to this reviewResponded 22 March 2017

Thank you for writing a review following your half term break at Deerpark. We are delighted that your family enjoyed the holiday and that the dogs did too! We hope to see you again soon at another of our locations.

Kerry

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Reviewed 10 March 2017

We have just returned home after the most amazing 5 day break, Being here always brings out the best in me and my art work and for my partner it allows him to unwind after a lot of stresses of running a business with myself and holding down a busy job else where. We've been visiting here over the last 10 years and it only ever seems to get better every time we go, Our visit this year has encountered some of the best staff members in their newly furnished and very smart Hub.
We chatted and had many a laugh with the staff, Harris has such a lovely welcome, and nothing is to much trouble. Andy and his partner are two of the most friendliest and wonderful guys you could ever meet, Emily well she makes the best Hot Chocolate i have ever tasted.
Stuart and his wife are the perfect team, and never have we received such great and warming welcome as we do when we are there.
We really did not want to go home But thankfully we will be back next year.
Thanks to you all for helping us make great memories.
Sam & Kev AKA cabin 15

Room Tip: mil pond cabins have fabulous views
  • Stayed: March 2017, travelled as a couple
    • Rooms
    • Service
1  Thank Samantha H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry M, Guest Relations Manager at Forest Holidays Deerpark, Cornwall, responded to this reviewResponded 22 March 2017

Thank you for a lovely review and for your kind words about all the team. We are delighted that you have enjoyed your Deerpark holidays and we look forward to seeing you again when you are ready for your next break.

Kerry

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Reviewed 9 March 2017 via mobile

Lovely couple stay for 4 nights! We stayed in the golden oak cabin on the lake which was amazing! The cabin had everything you could need! Hot tub was lovely on the decking. Hotub kept clean and maintained everyday! Staff were friendly. Lovely walks through forest.

A perfect break for those wanting a quiet relaxing time! We Will be returning!!

Stayed: January 2017, travelled as a couple
Thank Aruby2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry M, Guest Relations Manager at Forest Holidays Deerpark, Cornwall, responded to this reviewResponded 22 March 2017

Thank you for your review following your January break at Deerpark. We are delighted to hear that you had such a lovely stay and we look forward to seeing you again in the future.

Kerry

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