I rang the Casa Hotel tonight to check availability of a double room for two nights.
Having told the person that I required 2 nights and gave them the days, I was quoted a rate for each of the types of room. I had their website open at the time, of course, which clearly stated discounts for a 2 night stay.
The person I spoke to kept quoting a higher rate for 2 nights until I mentioned I had the site open and could see a lower price.
They then accused me of "going through another discount site". When I pointed out, again, that there was a cheaper rate on their site they back-tracked and said "he mis-understood me" and that "I had mis-lead them".
I told them that I thought they were just ignoring the offers they have on their own site and trying to charge me a full price just in case I didn't have a view of their discounts,
I felt that if the person could have got away with charging me full price, they would have!
Needless to say that I put the phone down and booked another hotel nearby.More
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