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Reviewed 23 October 2016 via mobile

We had a huge King room with lounge. It was fantastic. Not cramped and clean. All bed linen white with no dirty cushions or bed toppers. Bed was extremely comfortable which is important when your travelling a lot. Staff super helpful.. I would def recommend Holiday Inns.

Date of stay: October 2016
Trip type: Travelled with family
Thank 229veronicab
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 26 October 2016

Hello Veronica,

Thank you so much for taking the time to review our hotel! We're so glad we were able to meet and exceed your expectations. We have been working day and night to improve our property, and it seems we're on the right track. We take great pride in the cleanliness of our rooms and public areas, as well as having a professional and courteous staff to assist our guests with any of their questions or needs. We do have several renovations in the works, and can't wait to wow you with all of the changes and updates on your next trip to Hershey. Have a fantastic day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2016 via mobile

We stayed two nights here. It was alright. The room was clean and comfortable. The housekeeping staff was so sweet and friendly. The front desk staff was standoffish and I hardly ever saw them actually there at the desk. They were usually in the back doing who knows what. The pool and hot tub was nice, but the jacuzzi water was nasty. It was closed when we were leaving, so I hope it was getting cleaned.

Contrary to their website, there IS guest laundry available here.

Date of stay: October 2016
Trip type: Travelled with family
Thank jolleykat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Holiday Inn Express Hershey (Harrisburg Area), an IHG Hotel, responded to this reviewResponded 27 October 2016

Dear jolleykat,

Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is nice to know that you found the cleanliness and the comfort of the room at par and acknowledged the great service received from our housekeeping staff. However, please accept our apologies for falling short of your expectations with the level of service received from the Front Desk. Please know that this is not reflective of our high standards. Your comments are highly valuable to us and have already forwarded this to the hotel management as this will assist us in our continuous efforts to maintain and improve the service level we aim for.

Once again, thank you for staying with us. We hope that you will give us another opportunity to pamper you with exceptional service and accommodation on your next visit.

Sincerely,

Grace P.
Case Manager
IHGService

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Reviewed 9 October 2016

We have stayed at this hotel before and have always enjoyed it here. The hotel is under new ownership and the seller's did not disclose repairs, nor allow a walk through for the new owners. Bear with them while they get repairs/updates/TLC complete.
We were in a room with 2 queen beds on the 1st floor, facing the rear parking area.
Rooms are nicely sized with a writing desk, adequate size bathroom, microwave, refrigerator, 32" flat screen and Free WiFi.
Beds were very comfortable with all white linens and down pillows, both soft and firm, covered with embroidered pillow cases to identify soft and firm.Medium weight hotel towels, plenty of linens and nice toiletries, replenished each time housekeepers came in. Closet with iron and ironing board. Laundry machines in the basement, very nice for families and people on long road trips.
The staff is very accommodating and helpful.
We look forward to our next visit at this location.

Date of stay: October 2016
  • Trip type: Travelled with friends
    • Location
    • Rooms
    • Service
Thank DiRider
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 September 2016 via mobile

I spent one night in this hotel during a business trip in the area.
Hotel is renewed and comfortable.
Many possibilities for dinner at walking distance.
Price was reasonable and I had a good night.
Suggested

Date of stay: September 2016
Trip type: Travelled on business
Thank Matteo_Barbara2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tim M, Guest Service Agent at Holiday Inn Express Hershey (Harrisburg Area), an IHG Hotel, responded to this reviewResponded 28 September 2016

Hello Ms. Matteo,

Thank you so much for taking the time to review our hotel! We're absolutely thrilled that you enjoyed your stay with us in our recently renovated property on your recent trip to Hershey. I'm glad you were able to take advantage of the nice weather to go for a quick walk in the fresh air to any of the multiple shops and restaurants nearby. We can't wait to see you again on your next trip to the area!

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Reviewed 13 September 2016

Subject: Front Desk employee-Tim

Dear Mr. Presser:

I am a guest at the Holiday Inn 610 Walton Avenue , Hummelstown, PA 17036. I have stayed at this property for a number of years for the PARV Show representing Virginia Tourism.

I am a Spire Elite member and also in the hospitality industry representing Virginia Tourism, and tonight I had the privilege to witness one of the most extraordinary examples of an employee going way beyond the requirements of his job to take care of a situation that could have gone way wrong.

Tim, the night clerk on duty took charge of removing and protecting the guest of this establishment from an injured skunk right in front of the entrance of the hotel. I was also told that there was another skunk and its’ mother hiding in the shrubs just outside the parking lot. Tim swiftly and without hesitation got a box, dust pan and a plastic garbage bag to remove the injured skunk. He could have easily been sprayed in this dangerous situation with residual effects that would have been very unpleasant for returning guest.

His quick action should not go without recognition. I will go out of my way to continue to stay at this establishment knowing the staff is so concerned for the safety and wellbeing of this hotel’s customers.

Grady J. Mathias
Virginia Marketing, LLC

Date of stay: September 2016
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank gjmathias513
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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