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Reviews (845)
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All reviewsdog and ponyclub flooran indoor outdoor poolbreakfast buffetfront desk staffhockey tournamentnice poolking bedbeds were comfortableparking lotoff the highwaytargetconventionwyndham
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Reviewed 17 November 2012

The room was clean although the carpet had stains in it. The shower fixture was loose and needed fixing. Hot water in the sink was too hot to use without mixing in some of the cold water. No lighting over the couch to allow easy reading.
The exercise room was too warm and the equipment had issues that need repairing.
Compared to other places in the area the hotel was better than most.
The staff was attentive and friendly.
The heating system was not so loud as to wake you up all night long.

Room Tip: the third floor is the ground floor. Rooms on the north side or the west side appear to have less traffic flow outside of them
  • Stayed: November 2012, travelled on business
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Thank lawyer03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew L, Front Office Manager at Sheraton Harrisburg Hershey Hotel, responded to this reviewResponded 21 November 2012

Thank you so much for your comments and feedback. We are sorry for the inconvenience you experienced with the shower head. We are consistently doing our best make improvements where needed. Feedback is the only way we can do this effectively. We are excited for our upcoming renovations. If you are in the area again, please stop by! We would love for you to see what changes we are making. We hope to see you again..real soon! Thank you, again, for staying with us!

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Reviewed 11 November 2012

The location is great since it's in a shopping plaza with a Target, Chili's, Friendly's, department store and several other options. It's also right off the highway with easy access.

I expect a basic room and amenities when I stay at a Sheraton, but this property exceed those expectations with their extras and attention to detail despite the bones of the hotel being relatively no frills. We stayed on points and got a SPG Platinum upgrade to a club floor room.

The club floor room had a huge TV, I'd guess 40"+. The view was nothing special. A bathrobe and slippers had been provided in the closet. I appreciated that the bathroom toiletries included mouthwash, since often I don't find that to be the case at other hotels. The only negative was that the bathroom was tiny and you'd be hard pressed to squeeze two people in there at once to get ready. We also were unable to find an option on the heating & cooling unit to have the fan run continuously, which we like to do for sleep comfort. However, we didn't spend much time playing around with it so maybe we missed something.

I only visited the club lounge when it wasn't staffed but found bananas, pop tarts, special K cereal bars, yogurt, milk, soda, water and a latte machine were all available for self-serve access.

Service was great. When I mentioned that I would be leaving very early in the morning, the front desk associate suggested I stop by the club lounge to at least help myself to yogurt, cereal bars and a latte (available 24 hours) for a quick breakfast.

If I had to visit this area again, I would return to the Sheraton.

Room Tip: If you are staying in the East Wing, plan to park in the rear of the building.
  • Stayed: November 2012, travelled as a couple
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Thank johnruda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew L, Front Office Manager at Sheraton Harrisburg Hershey Hotel, responded to this reviewResponded 21 November 2012

Wow! Thank you for your great comments and feedback. We are in a great location, we feel. So close to the Hershey Attractions and of course the Lancaster area. The shopping plaza behind us is a great addition and provides our guests' other options for dining and shopping. We are glad you were able to take advantage of our Club Lounge. We are staffed in the mornings for breakfast and the evenings for cocktails and lite food items. The Club Lounge is available, of course, all day for self serve food and beverage items. We appreciate your comments on the ammenities provided in the rooms. We try to equip our rooms with what our guests' have told us is needed. It is refreshing to know that we are making the right decisions. The next time you are in the area, please reach out to us!

Ps. For next time, the theromostat for the heating and air conditioning units is located on the wall near the entrance of each room,

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Reviewed 6 November 2012

We had a great stay at this hotel. The staff was nice, the hotel was clean, and the location is good. We also enjoyed The Christmas Tree Shoppe and the near by Friendly's. We would definitely stay here again.

  • Stayed: December 2011, travelled with family
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Thank Kelly T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AGMSheraton, General Manager at Sheraton Harrisburg Hershey Hotel, responded to this reviewResponded 16 November 2012

Thank you for your wonderful feedback which I have shared with the staff. We hope to see you again soon, under better circumstances.

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Reviewed 5 November 2012

NJ was without power so we packed our stuff and headed to PA.
This hotel was warm, welcoming, very nice rooms and great breakfast.
Pool is one of the nicest in-door pools I have been to in a while.
15 minutes from the Hershey Factory which was very nice.
5 minutes from a Harrisburg mall with a great movie theater.
Wi-Fi and parking is free - you have a target across the street.

All-in-all a great "forced" vacation.

Room Tip: Club rooms where very nice and worth the extra $30 a night. Bring your bathing suite also in winter - the indoor pool is nice and big and warm.
  • Stayed: November 2012, travelled with family
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Thank Ohad B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AGMSheraton, General Manager at Sheraton Harrisburg Hershey Hotel, responded to this reviewResponded 16 November 2012

Thank you for your wonderful comments which I have shared with my teams. We love hearing positive and negative feedback for it helps us in our growth. We look forward to having you back at the hotel again soon.

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Reviewed 1 November 2012

Just stayed one night as a single. Got the king room. Very spacious. Both an indoor and outdoor pool. Seems to cater party events on the weekends, so can be noisier, with kids running around. Bathroom fan screeched when turned on (bearings are shot). Got an incredible deal on secondary website. Staff was professional. I would stay again.

  • Stayed: October 2012, travelled solo
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Thank Wayne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AGMSheraton, General Manager at Sheraton Harrisburg Hershey Hotel, responded to this reviewResponded 1 November 2012

Thank you for your wonderful comments which I have shared with the Team. We hope to see you again soon!

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