We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Outstanding Greeting and Service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Holiday Inn Express Harrisburg East
Ranked #30 of 50 Hotels in Harrisburg
Certificate of Excellence
Ringwood, New Jersey
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Outstanding Greeting and Service”
Reviewed 28 March 2012

From the moment of our arrival, Brandy demonstrated extraordinary skills in accomplishing her job; she clearly enjoys her position. Although she was alone at the reception desk, she greeted each guest with a smile and enthusiasm and assited them with efficiency. In addition, when I asked if the property had fax capability, Brandy readily responded in the affirmative; in fact, there were 12 pages to fax. Even though it was during the peak check-in time, Brandy sent the fax material quickly and with her usual smile and enthusiasm.

Also, Justin assisted us with two different tasks and he performed them with kindness and graciousness! Justin fully understands how to make the guests feel welcome and very important. He is a great asset to this property.

Room Tip: Rooms on the higher floors are more desirable.
See more room tips
  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roger S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

326 reviews from our community

Traveller rating
    116
    121
    44
    26
    19
See reviews for
133
45
31
77
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 6 March 2012

Small room. Cramped bathroom with nonworking heat light. Dog odor in hallway. Average breakfast. However, it was quiet and location was good.

Stayed February 2012, travelled as a couple
Helpful?
1 Thank peter s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
skier67, General Manager at Holiday Inn Express Harrisburg East, responded to this review, 28 March 2012
Dear Guest,

Thank you for selecting our hotel during your recent visit to our area. Our staff members take great pride to ensure that our guests receive quality, clean and comfortable accommodations during their stay. For this reason, I was greatly disappointed to learn of your experience with us. Please be assured that your comments have been brought to the attention of our Maintenance Engineer and Executive Housekeeping Manager, and additional staff training is being conducted to eliminate future occurrences.

I was pleased that you found our location quiet and convenient and I hope that will stop back, during your next visit to the Harrisburg/Hershey area, to give another try to redeem ourselves. Please feel free to contact me personally at (717)-561-8100 if you would like to discuss this further.

Sincerely,

James Gordon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calhoun, GA, USA
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 February 2012

We stopped here on our way from NYC to GA. The location is great right of the interstate. Plenty of resturants close by to eat dinner at. The rooms were clean, hotel had nice decor. The front desk staff was very friendly and helpful. I would stay here again.

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dolores193
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
skier67, General Manager at Holiday Inn Express Harrisburg East, responded to this review, 13 March 2012
Dear Guest,

Thank you for staying with us during your quick trip passing thru our area. I am very pleased that your stay was a very positive experience and that you would definitely stay with us again in the future. Our team members take great pride in providing clean accommodations and superior service, and they will be most pleased to learn of your experience with us! We hope that will visit us again in the future.

Regards,

James Gordon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
113 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 20 January 2012

There are many good points for this hotel:
- good location with several stores and restaurants nearby
- nice large lobby area
- large room with comfy beds, nice work area
- everything worked properly (fridge, LCD tv, heating unit, WiFi)
- fair size breakfast area with good breakfast items
However there were two points that lowered my rating.
The check in took a long time. There was one staff person behind the counter and 2 people ahead of me with many questions to ask checking in. After dealing with the people and a phone call I did not find the staff very friendly. I should have been acknowledged earlier or another person should have been present. Also no mention of my priority club membership. This may have been a rare occasion but it happened this time.
I found the room especially the bathroom (eg blackened grout) needed a sprucing up (eg paint job).
If and when in the area again I will try this hotel once more and hopefully I'll be able to rate it higher.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dagger_TO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
skier67, General Manager at Holiday Inn Express Harrisburg East, responded to this review, 13 March 2012
Dear Guest,

I truly appreciate your feedback regarding your recent stay at our hotel. I was very pleased that, overall, you found our hotel to be very appealing and our location convenient. I would like to apologize for the lengthy process at check-in time and also not being greeted appropriately. Being in the hospitality industry, this is of great concern to me and will be addresses immediately with all team members. Also, please be assured that your comments regarding the condition of your room have been forwarded to our engineering department and they have begun a maintenance program to address these concerns. Again, thank you for your comments and we hope that you will return and visit us again during your next visit to the Harrisburg/Hershey area.

Regards,

James Gordon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grafton, West Virginia, United States
1 review
Reviewed 17 January 2012

Stayed two nights and everything was great. The night lady Diane was more than helpful, she was great!!!!!!!!

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bosco S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
skier67, General Manager at Holiday Inn Express Harrisburg East, responded to this review, 21 January 2012
Dear Guest,

Thank you for staying with us during your recent business trip to the Harrisburg/Hershey area. I was very pleased to read your review of our hotel and that we were able to exceed your expectations. Yes, Diane is truly a hospitality professional and guest service leader at our hotel. She will be very proud to see this review. Again, thank you for taking the time out of your busy schedule to leave your comments. I hope that you will visit us again in the very near future.

Regards,

James Gordon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Harrisburg hotels
0.2 km away
Country Inn & Suites By Carlson, Harrisburg at Union Deposit Road
0.5 km away
Hampton Inn Harrisburg East (Hershey Area)
0.2 km away
Fairfield Inn & Suites Harrisburg Hershey
Show Prices
Show Prices
Show Prices
0.7 km away
BEST WESTERN PREMIER The Central Hotel & Conference Center
6.2 km away
Candlewood Suites Harrisburg
Candlewood Suites Harrisburg
#20 of 50 in Harrisburg
291 reviews
11.5 km away
Holiday Inn Express Harrisburg
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Harrisburg East? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Harrisburg East

Property: Holiday Inn Express Harrisburg East
Address: 4021 Union Deposit Road, Harrisburg, PA 17109
Phone Number:
Region: United States > Pennsylvania > Harrisburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Harrisburg
Price range (per night): ₹ 7,190 - ₹ 12,113
Hotel Class:2.5 star — Holiday Inn Express Harrisburg East 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
The Holiday Inn Express Harrisburg East is perfect for both business and leisure travelers with easy access to the Pennsylvania Turnpike, I-83, I-283, and I-78. Nestled among major corporations such as Phoenix, Contact, Tyco, Highmark Blue Shield, UPS, Pepsi and Sysco, the Holiday Inn Express Harrisburg East is conveniently located 5 miles from the Pennsylvania State Capital and just 4 miles from downtown Harrisburg. It is easy to plan a family fun day in Historic Gettysburg, beautiful Lancaster or charming Pennsylvania Dutch Country. Make a sweet ending by visiting Hershey Park. The Holiday Inn Express Harrisburg East is also close to Harrisburg International Airport (12 miles), the National Civil War Museum, the GIANT Center sports venue and Carlisle Events. Complete your day with all the comforts of this Harrisburg hotel while enjoying your favorite snack and drink from the hotel s market. Surf the Internet free with wireless access. All our guest rooms are fully equipped with plenty of work space to spread out and make your trip a success. Every day starts out complimentary with the Express Start breakfast. We look forward to you experiencing a warm welcome to our new Holiday Inn Express Harrisburg East. See you soon! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, IHG, Expedia, Booking.com and HotelQuickly so you can book your Holiday Inn Express Harrisburg East reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Harrisburg East Hotel Harrisburg
Holiday Inn Harrisburg
Comfort Inn Harrisburg
Harrisburg Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing