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“**Food was Terrible**” 4 of 5 bubbles
Review of Hilton Garden Inn Harrisburg East

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Hilton Garden Inn Harrisburg East
Ranked #6 of 50 Hotels in Harrisburg
Certificate of Excellence
Bronx
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“**Food was Terrible**”
4 of 5 bubbles Reviewed 16 April 2012

I ordered a simple angus burger from The American Grill located inside the Hotel.
The Burger seem to be frozen or not made from 100% real beef, it was horrible why would someone think it's okay to sevre, I wouldn't even serve my Dog that.
Besides that the hotel was good, rooms were clean love the beds, I wanted to take them home with me. I would reserve again, just eat out

  • Stayed April 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Kay H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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695 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Charlotte, North Carolina
Level Contributor
180 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 8 April 2012

Stayed overnight on our way up north. Very clean hotel with everything you could need. Warm and welcoming staff. Comfortable beds. Only thing I wish they provided is complimentary breakfast instead of breakfast at their restaurant for $13.....that's the only thing I dislike about the Hilton Garden Inns. Otherwise I would recommend this location highly.

Room Tip: room away from elevators.
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  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mad4nc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DC
Level Contributor
364 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 bubbles Reviewed 5 April 2012

Stayed here the past two weeks and liked it. The room was always clean, the lady in the morning was always pleasant and helpful. Breakfast is made to order. Word of warning though it is not free unless you are a certain level. Hilton has the e-check in so when i arrive my keys voucher is ready. Very close to Harrisburg and i think it is close to Hershey but i never drove over there.

  • Stayed April 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mad155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
82 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 bubbles Reviewed 27 March 2012

This is not my first time writing a review for the HGI-Harrisburg East. My previous graded the establisment as adequate in every category-a preferred place to stay. Since my initial review I have stayed at the HGI on several occasssions and have concluded that service has fallen to a remarkable low on their list of priority's. During my most recent stay and after a grueling 17 hour day traveling I approached the desk a waited my turn behind another guest who was engaged in casual conversation. After their conversation and while i was still standing and patiently waiting my turn to check-in, the phone rang. The desk clerk took this call which seemed to have lasted forever. Finally it ended and she apologized for the delay. This acknowledgement was soothing. Things were ok until I then went to the dining area and was completely ignored by the waitress as she made her way to assist someone who had arrived after me but had taken a seat at the bar. Finally she was freed and I was certain that i would get attended to next. She walked by me without any acknowelgement until i called out to her . She casually turned to me and seemed more interested in picking fleas off of her dog than providing me service. These are very isolated events which summarizes some of the poor customer service at HGI.

  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank benfen6293
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harlem, New York
Level Contributor
59 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
4 of 5 bubbles Reviewed 12 March 2012

Although it is my third stay at the Hilton Garden Inn Harrisburg East, this is my first review of the property.

Sorry, no pictures...but the ones floating around are accurate. Nice lobby with comfortable seating area and a double sided fire place. Cozy for a chilly evening or afternoon. In addition at 5:00pm, the front desk has freshly baked chocolate chip cookies that are available to the hungry.

Free internet access is located just past reception at the small business center. Keep walking & you'll come across the small pool & hot tub (& on this stay filled with children). Currently the indoor pool is open until 10:00pm.

Room was fine, double queen beds, with desk, table, chair & closet space. Flat screen worked and with cable channels. Bathroom was roomy enough and plenty of towels. Beds were comfy clean and I slept well. Breakfast buffet in the morning ($12.95 get's you hot ordered waffles, cakes or french toast & you can combine that with cereal hot/cold, fruit, muffins...) It was tasty. Staff was very accomodating and took care to clean and keep track of our needs. *special shout out to Derrick/Darren?* Nice way to spend a Saturday morning.

Parking is sufficient and the locale is right off the highway and in a walkable distance for places to eat.

  • Stayed March 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank nigelsmom1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Harrisburg East

Property: Hilton Garden Inn Harrisburg East
Address: 3943 Tecport Dr, Harrisburg, PA 17111-1214
Phone Number:
Region: United States > Pennsylvania > Harrisburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Harrisburg
#6 Business Hotel in Harrisburg
#11 Romantic Hotel in Harrisburg
Price range (per night): ₹ 7,199 - ₹ 14,332
Hotel Class:3 star — Hilton Garden Inn Harrisburg East 3*
Number of rooms: 126
Official Description (provided by the hotel):
The Hilton Garden Inn Harrisburg East hotel is conveniently located only 8 miles from Hershey Park Theme Park and all Hershey attractions, including Hershey's Chocolate World, Hershey's Giant Center, Penn State Hershey Medical Center, and Hershey Gardens. Experience Downtown Harrisburg only 5 miles away! Hilton Garden Inn Harrisburg East is a hop, skip and a jump away from The Harrisburg East Mall and The Bass Pro Shop. A short drive will lead you to many exciting locations such as Gettysburg Battlefields, and the beautiful Lancaster, Pennsylvania Dutch Country. Located in TecPort Business Park Hilton Garden Inn Harrisburg East offers friendly service, deluxe accommodations, complimentary shuttle service to and from Harrisburg International Airport and a relaxed atmosphere for our guests. ... more   less 
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Also Known As:
Hilton Garden Inn Harrisburg East Hotel Harrisburg
Harrisburg Hilton Garden Inn
Hilton Harrisburg

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