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Reviewed 6 September 2017 via mobile

We booked last min this past weekend (Labor Day weekend) and hotel was very accommodating. We were looking for a pet friendly hotel with a pool/jacuzzi. We requested a standard room but was given a suite. The suite included a kitchenette with a full size fridge, dishwasher, microwave, two range electric stove, toaster, coffee machine, and basic utensils (forks, spoons, knife, cutting board, serving spoon and fork, coffee mugs, plates, bowls, pots, pans, can opener). If you need a blender, toaster oven, coffee grinder, keurig, DVD movies, even board games you can borrow them free of charge in the main lobby. Also in the main lobby there is a convenience store which is open 24 hrs and you can purchase drinks, snacks, microwave food, can food, and extra coffee. However, there is a coffee machine available there which is complimentary 24 hrs. The indoor pool area is also well kept and is surrounded with sliding doors so you can access the gazebo area which is also equipped with two BBQ grills that is accessible by all guests 24 hrs. There is plenty of parking. Housekeeping comes around when someone checks out or on a weekly basis for long term stay. But if you need anything in between that you can pick it up at the front desk. Staff is very friendly and accommodating.

Stayed: September 2017, travelled as a couple
Thank cherylvelez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robbie H, Public Relations Manager at Candlewood Suites Harrisburg, responded to this reviewResponded 6 September 2017

Thank you for your recent comments regarding your stay with us. We do appreciate all the kind words and the staff will be pleased to see how our customers feel. We use our surveys for coaching and training purposes, your survey helps us to stay on point. Again we appreciate your time and your business!

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Reviewed 31 August 2017

Located right off the highway the hotel was a welcome relief at the end of an entire day of driving. The room was clean, quiet, comfortable and reasonably priced. The staff was welcoming and friendly, and the check-in was quick. Special thanks to Sam, the auditor who checked us in.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Service
Thank ecmckinley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robbie H, Public Relations Manager at Candlewood Suites Harrisburg, responded to this reviewResponded 31 August 2017

Thank you for your comments on tripadvisor. We are so pleased you were happy with the hotel and our staff. Please consider stopping to see us again on your next trip to Harrisburg. We appreciate your business!

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Reviewed 24 August 2017

I cannot say a bad thing about the hotel. From check in to check out everything was TOP notch. They even let us borrow a monopoly game to play. The room is a great size! The only thing that i had an issue with is that i requested adjoining rooms but it wasn't honored. No big deal though, we were across the hall from each other. i would DEFINITELY come back to the location again.

  • Stayed: August 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Kelly R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robbie H, Public Relations Manager at Candlewood Suites Harrisburg, responded to this reviewResponded 27 August 2017

Thank you for your great comments regarding your recent stay with us at the Candlewood Suites in Harrisburg. We hope you will consider staying with us again on your next visit to Harrisburg. Thank you for your business!

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Reviewed 23 August 2017

I needed a place to stay at a reasonable rate for 5 days while visiting family & friends and to recover from a minor medical procedure this past July. Candlewood Suites offered a safe location, convenient access to major highways, local restaurants, and shopping all within a few miles. Free wifi, seemingly endless channels on Direct TV, and a clean indoor pool were available. The room was spacious and included a kitchenette. The only negative I can report was that the mattress was way too soft for my liking making it uncomfortable for my recovery. The staff at this hotel were exceptional in their customer service. For example, the exchange of "good mornings" as well as any other conversations were sincere, candid, and genuine. I never felt that any of the many interactions I had were "scripted" like some other businesses insist of their employees. Laundry facilities were available free of charge. The equipment was relatively new and well maintained. There was plenty of parking and the hotel was situated away far enough from the roadways to ensure quiet from any local travelers. If you are comparing to a 5-star hotel then this facility would benefit from a few updates however the staff members (housekeeping, maintenance, front desk, and management personnel) truly exceed in customer service (not stuffy or scripted) and are what make this location a great place to stay. I would definitely stay there again for my next visit and would like to recommend it for yours.

  • Stayed: July 2017, travelled solo
    • Value
    • Cleanliness
    • Service
Thank Fisherh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robbie H, Public Relations Manager at Candlewood Suites Harrisburg, responded to this reviewResponded 24 August 2017

Thank you for your candid comments regarding your recent stay with us in Harrisburg!
It is a privilege to have you at our property and your survey will help us with renovations, training and coaching our staff. We strive to have superior customer service and your comments show we are on the right track. When you have another visit to Harrisburg, please consider staying with us again at the 504 N. Mountain Road Candlewood Suites Hotel, at exit 72 - Linglestown. Thank you for your business!

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Reviewed 16 August 2017 via mobile

For me it just didn't work and I would not stay here again. The hotel is newish and the rooms are okay but a few major issues will keep me from returning.

Cons
HVAC has a sensor and shuts down while you are in the room sleeping. Rip it out yesterday! I know what temp I want my room and this "system" prevents that!
Room alarm clock went off at 5 am
SMOKING rooms! Really who has smoking rooms anymore?
No breakfast

Stayed: August 2017, travelled on business
Thank DCAdGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robbie H, Public Relations Manager at Candlewood Suites Harrisburg, responded to this reviewResponded 18 August 2017

I am so sorry to hear you had a very disappointing stay with us DCAdGuy. Our A/C units are sensored; I am sorry that made it uncomfortable for you during the night. Yes, we do still have a few smoking rooms in our hotel; in the future call the hotel in advance to be sure we have you reserved you for a non smoking room. We want you to be comfortable and return when you are in the Harrisburg area again. Thank you for your comments and your business!

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