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“Close to Penn National Racetrack & Hollywood Casino” 4 of 5 bubbles
Review of Comfort Suites

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Comfort Suites
Ranked #5 of 9 Hotels in Grantville
Shenandoah, Pennsylvania
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Close to Penn National Racetrack & Hollywood Casino”
4 of 5 bubbles Reviewed 20 February 2012

We stayed here for New Years Eve. They offer a good breakfast buffet. They have a small indoor pool and gym. The room was clean, the bed was OK, sofa was worn. We had a Jacuzzi in our room, very enjoyable for a reasonable rate. We heard the loud noise of water running from the upstairs units in the hotel but fortunately it didn't disturb our sleep. We liked it here and would come back. The Holiday Inn next to this place has a nice cowboy bar/lounge that had very good food. We did get a letter from PA Board of Health that this place had Legionellosis issues but we didn't get sick.

Room Tip: The outdoor smoking area was at west end of building.
See more room tips
  • Stayed December 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank JLHope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary S, Guest Relations Manager at Comfort Suites, responded to this review, 6 March 2012
Thank you for taking the time to write this review about your experience. It’s so nice to hear about our guests enjoying our breakfast buffet and facilities. We take great pride in our Hotel and are so pleased to hear about their positive experiences. Thank you for your business and we look forward to your next stay.
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315 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • French first
  • Any
English first
Naples, Florida
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 16 February 2012

We had stayed here a few times before when we wanted to go to the nearby Hollywood Casino, and found this hotel typical of Comfort Suites. We were returning home from a Christmas trip to Florida and ended up spending New Years Eve in Grantville at the casino, staying at the Comfort Suites in a whirlpool room. A pleasant stay, with no particular complaints (except one of the elevators seems to be perpetually broken... it was broken during previous visits as well).

Anyway, fast forward now to mid-February. Today I get a certified letter from the Bergen County (NJ) Department of Health informing my wife and I that we had been exposed to Legionnaires Disease as a result of this most recent stay at this Comfort Suites, and (assuming that we were still alive after six weeks) that we may want to seek medical attention if we experienced any of the symptoms (which show up within two weeks). Fortunately, we did not seem to be infected, but that's a pretty spooky letter to get so long after the fact. I would have expected that the hotel chain would have got after notifying their guests directly, sooner than waiting for the public health officials to do the leg work for them... so long after the fact to be pretty much pointless.

I suppose we're spooked enough that we'd really hesitate to stay here again...

  • Stayed January 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Good_Ol_Dan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary S, Guest Relations Manager at Comfort Suites, responded to this review, 6 March 2012
First and foremost I would like to thank you for being such a valued guest to our Hotel and for returning on many occasions. Additionally, we appreciate you sharing with other guests regarding the experience that you had after visiting us. Thank you also for confirming that you did not suffer from any health concerns after your stay. We take the wellbeing of our guests extremely seriously and want to assure you that we addressed that issue promptly from the point that we were notified. Rest assured that upon your next visit to our Hotel you will find the pleasant stay you are accustomed to.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Poquoson, Virginia
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 21 January 2012

Stayed at the Comfort Inn for three nights. We were pleasantly surprised. It was staff friendly, even although they could not accomodate us with our King size non smoking room, we had two double beds and a sitting area. It was clean and cozy and we would definately visit again. The breakfast was a nice touch too!

  • Stayed January 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kushka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary S, Guest Relations Manager at Comfort Suites, responded to this review, 27 January 2012
Thank you for choosing Comfort Suites. We definitely appreciate this positive comment and some issues will already be looked into the soonest time possible. We want our clients to enjoy during their stay, that is why we are doing our best to give them high quality service. We will be more than willing to serve you again in the future. Thank you so much.
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Virginia
Level Contributor
51 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 10 January 2012

We are frequent guests of this hotel and choice elite gold. This particular hotel is close to the casino for late night travelers. Check in was a breeze and they noticed our elite status by posting my husbands name. Such a nice touch. The hotel was not full as it was a Sun. night. We checked in late after a family gathering and asked the front desk young man for an upper floor mountain side. We did get an upper floor, however he claimed there were no rooms on the mountain side. Wrong. The whole floor was vacant. We lost a few hrs sleep with the noise from the Tractor Trailers zipping by on I-81. When we checked out there were 2 female desk clerks. When asked about our stay, I told them about the noise and the request I made. They said, oh maybe there were no king beds on mountain side. We were not asked by the young gentleman clerk if we had a preference. We plan on returning in about 2 weeks and we were told even though we book our room on line, that we should call ahead to ask for a mountainside room and they would see what they could do for us. That was nice, however we are not sure who we will get when we call back to the hotel. The rooms look like the carpeting was replaced and some laminate flooring in the elevators and entry way in the rooms. We invited guests to our room and I was embarrassed to have them sit on the couch. The sofa was full of stains. Others have mentioned it also in their reviews, however nothing has been done about it. The breakfast room was empty, as there were not many guests on Sun night. There was plenty of food and choices. We enjoyed the breakfast. We like the convenience of this hotel and the price, however the noise is a factor when you want to get rest.

Room Tip: Ask for upper floor mountain side.
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank kps2play
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary S, Guest Relations Manager at Comfort Suites, responded to this review, 15 January 2012
As much as we would like to thank you for always choosing to stay at our hotel, we would like to apologize for the noise coming from Tractor Trailers which hindered you from getting a good night’s sleep. We are very sorry if this had caused you some problems. On the other hand, we would like to inform you that this issue was already taken cared of and was already resolved. Also, your concern about the stains on our couch will also be addressed immediately. We are glad to know that you liked the different varieties of foods that we serve for breakfast. We value your honesty and we do hope that you will continue to choose Comfort Suites for your future visits. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bethlehem, Pennsylvania
Level Contributor
106 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 6 January 2012

We stayed at this hotel with friends on New Years Eve as we were going to the Hollywood Casino for the evening. The hotel staff was great, even took time to take pictures of our group before we left for the evening. The room was clean, spacious and had a great set up. The hotel is definitely in a great location if visiting anything Hershey related and the casino. The casino is not far but it is definitely not within walking distance- and the hotel staff was very upfront with us about that. The Holiday Inn next to the Comfort Suites offers a shuttle to the casino however the Holiday Inn isnt as close to the CS as it appears to be either, so unless you are up for a nice brisk walk, that really isnt an option. But again, the casino is less than a mile away so it works out fine. The free breakfast offered was really good too. They had various hot item choices as well as the usual bagels, muffins, cereal, etc...Im not a coffee drinker but my friends gave it a 3 out of 5 - saying for hotel coffee it was ok. However no one cared for the OJ or apple juice. Overall a great stay and experience and I would stay again if in the area.

  • Stayed December 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank G A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary S, Guest Relations Manager at Comfort Suites, responded to this review, 10 January 2012
Happy New Year! It is nice to hear that you started your year right by staying at our hotel. We are very pleased and honored that you have us and you can be assured that you will get the right value for your money as we always see to it that our guests are having the greatest time during their visit. From our rooms, the free breakfast, our hotel staff, we give only the best services to our clients. Also, one thing that we can flaunt, though, is our hotel location. Although not very close, but it is not very far either—from prominent landmarks and tourist spots. We look forward to serving you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites

Property: Comfort Suites
Address: 450 Station Road, I-81 at exit 80, Grantville, PA 17028
Phone Number:
Region: United States > Pennsylvania > Grantville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Grantville
Price range (per night): ₹ 4,638 - ₹ 11,868
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 96
Official Description (provided by the hotel):
UNDER NEW MANAGEMENT this beautiful 96 Suite property is conveniently located off of Interstate 81 at Exit 80 just minutes from Hollywood Casino and Hersheypark. Guests of our hotel enjoy a Complimentary Hot Breakfast Buffet, heated Indoor Chemical Free Salt Water Pool,Business Center, Fitness Center and Game Room. ... more   less 
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Also Known As:
Comfort Hotel Grantville
Grantville Comfort Suites
Comfort Suites Grantville

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