The room at the Wyndham Garden was very nice, updated, and remarkably quiet. The staff was not attentive. We waited at the front desk while the two people behind the desk ignored us and had a conversation about what shifts they had during the next couple of days. They seemed to think they were putting on an amusing performance for us, but we just wanted to check in. When we did get our room key we lugged our baggage upstairs to find that the room we'd been assigned was in the process of being cleaned. We carried our things back downstairs and got a key to another room. Once we got into the room we were relatively pleased with the finishes and the fact that there was a refrigerator. It was also remarkably quiet considering its proximity to the airport and I-95.
The vending area was a big frustration. The soda machine was not functioning properly and did not give me the right drink. When I went to the front desk one of the people who had been there the previous afternoon grudgingly gave me a refund. Then when trying to use the food vending machine, another person put money three times for a bag of chips. None of them dropped but were all stuck. Then on the fourth try, one bag dropped but got stuck on it's way down! This hotel needs to switch vending machine providers!
Our room was nicely updated but the lobby and the hallways were dated and dingy.
- Official Description (provided by the hotel):
- Full service hotel located with easy access to I-95 and 2 miles from the Philadelphia International Airport. We offer you free airport shuttle, wi-fi, fitness center, business center, comfortable and spacious accommodations. 308 guest rooms, over 5500 sq ft of function/meeting space for your group needs. Internal food and beverage, makes planning easy. Restaurant, room service and lounge. Handicap accessible.Park and Fly packaging available. ... more less
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- Also Known As:
- Quality Inn Essington