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“Poor Experience Elevator Broke”

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Best Western Plus Philadelphia Airport South at Widener University
Ranked #1 of 3 Hotels in Chester
Reviewed 18 July 2017

Our church held our convention 5 minutes from the Hotel. That was the only good thing about the stay. The new owners did not provide shuttle service like we're told. The towels were dirty just about everyday. The elevator broke on Sunday when we checked out - This was a common occurance. Then the power went off. Avoid unless they clean up their act in the near future.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
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Review collected in partnership with Best Western
Thank 650patricke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWwidener, Guest Relations Manager at Best Western Plus Philadelphia Airport South at Widener University, responded to this reviewResponded 20 July 2017

Patrick,
I am very sorry to hear of the difficulties you experienced during your recent stay with us. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future.

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52 - 56 of 463 reviews

Reviewed 15 July 2017

The adventure started with and hour and one half delay in pickup at the airport. Some might be or fault with wrong information on terminal, but after correction it still took 45 minute for shuttle to arrive when he was already at the airport.
Arrived at the hotel. My wife had injured her knee at the airport, needed assistance. Hotel has no wheelchair, not very ADA compliant. Desk attendant was nice and friendly but admitted she was new, had to call management for help with something. Gave us our room. Complained to US about not being properly trained.
The room was not what we ordered, so we immediately called to change. She changed, told me to get the key. Again said we we lucky someone had turned down the king suite or we would not have gotten the room we reserved. Hmmm, so the reservation means nothing??
The room was decent, amenities not what one would expect in a suite, but adequate. Bed was fine.

Checkout this net morning was ok
Have to say this is not a nice neighborhood.

  • Stayed: July 2017, travelled with family
    • Value
    • Cleanliness
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Thank 457garyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWwidener, Guest Relations Manager at Best Western Plus Philadelphia Airport South at Widener University, responded to this reviewResponded 17 July 2017

Gary,
We appreciate your review and rating of our hotel, though I do apologize for any inconveniences that you experienced and I hope that your next visit will be even better.

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Reviewed 13 July 2017

Our flight into Philadelphia arrived at 7:00 pm (EARLY!!!). We called the hotel for shuttle pickup and NOBODY ANSWERED THE PHONE!!! We called the Corporate number, and the woman there, phoned the hotel. Our wait on that call was over 5 minutes. When she came back on the line, she said that they would send the shuttle, but they did not have a wheelchair available (which we needed). We waited for the shuttle. When it had not arrived by 8:00 pm, we called, and called and called. It was past 8:30 pm when the shuttle arrived, only to slow down and then pull to the curb further from us. When we arrived at the hotel, there was a new person at the front desk, who took no time telling us how she was new and how serious it would be if she made a "mistake". She finally gave us our room key. We had reserved a King Suite with a separate sitting area. When we opened the door to our room, we had two queen beds. Period. Not the suite we had reserved. When I called to say that we were not given the room we had reserved, we were told that that was all she had. NO! We had reserved - online - a King Suite with private sitting area! The front desk person finally said that we should return to the front desk and she could put us in another room.....which turned out to be a "suite" for handicapped persons! I had purposely NOT reserved that kind of room!!! We stayed in the room....but the television in the sitting area DID NOT WORK!!! There was a HUGE stain on the ottoman that made using it quite repulsive. I was SO looking forward to soaking in a tub after an entire day of plane rides. SO.....after all that complaining.....THE BED WAS WONDERDFUL!!!

  • Stayed: July 2017, travelled on business
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Review collected in partnership with Best Western
Thank MzNielsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWwidener, Guest Relations Manager at Best Western Plus Philadelphia Airport South at Widener University, responded to this reviewResponded 15 July 2017

Mz,
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We hope to see you again someday and to transform your opinion of our hotel and service.

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Reviewed 11 July 2017

I would give the hotel a much high rating in most areas had it not been for my disgust with the numerous yellowish/reddish stains on my pull out couch and housekeeping's difficulty finding a clean replacement. Several rooms were checked. There also seemed to be no higher management available for contact after 10pm. I find that quite disappointing for the price paid to stay in a suite.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank tay010176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWwidener, Guest Relations Manager at Best Western Plus Philadelphia Airport South at Widener University, responded to this reviewResponded 12 July 2017

Tay,
I apologize for the difficulties that you experienced with housekeeping during your recent stay with us. Thank you for taking the time to share your review so we are aware of the areas needing improvements. We appreciate your help and hope you will return for another stay soon.

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Reviewed 6 July 2017

Staff were tremendously helpful and professional. Room was clean and functional. Overall an excellent experience. The hotel is located in an area that is undergoing urban renewal and renovation. The facility is easily accessible from I-95.

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank matthewtB9314SN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWwidener, Guest Relations Manager at Best Western Plus Philadelphia Airport South at Widener University, responded to this reviewResponded 8 July 2017

Matthew,
It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. We are so glad that your stay was enjoyable and we look forward to seeing you again!

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Additional Information about Best Western Plus Philadelphia Airport South at Widener University

Address: 1450 Providence Ave, Chester, PA 19013-5715 (Formerly BEST WESTERN PLUS Philadelphia Airport South at Widener University)
Phone Number:
Region: United States > Pennsylvania > Chester
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Chester
Price Range: ₹ 5,541 - ₹ 8,217 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Philadelphia Airport South at Widener University 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
The Best Western Philadelphia Airport South at Widener University is the perfect hotel for your visit to Philadelphia and its suburbs. The hotel is located just minutes from Philadelphia International Airport, providing 24-hour Airport shuttle service. We are also located across from the campus of Widener University, and just minutes from Swarthmore College. Only 1 mile from Harrah's Casino and the closest hotel to PPL Park (Home of Major League Soccer's Philadelphia Union). The hotel provides complimentary 24-hour shuttle service, continental breakfast, free parking, free high speed wireless and wired internet access, daily newspapers and much more. Also featuring fitness and business centers. Stay at the newest, greenest, and most friendly Best Western hotel in the Philadelphia area! ... more   less 
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Also Known As:
Best Western Philadelphia Airport South At Widener University Hotel Chester
Best Western Chester

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